Customer Service Administrator

Neighbourly®; Brackley; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading company in the consumer services sector is seeking a Customer Service Administrator to provide exceptional support to its franchise network. This role involves processing orders, maintaining customer records, and managing inquiries efficiently. Candidates should possess strong communication and organizational skills, along with prior administrative experience. This full-time position is best suited for a self-motivated individual looking to develop in a dynamic environment.

Qualifications

• Experience in administration is crucial.
• Basic financial administration beneficial.
• Use of Microsoft Suite required.

Responsibilities

• Provide first class administrative support to franchise network.
• Log and track network turnover, process customer goods orders.
• Resolve queries and deal with customer complaints.

Skills

Strong communication

Customer service

Time management

Organisational skills

Attention to detail

Self-motivated

Education

Previous experience in an administration role

Tools

Microsoft Suite

CRM experience

Job description

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The purpose of the role is to provide first class administrator support to our franchise network, with every step of the customer journey, from recording the sales turnover to processing orders and liaising with key suppliers.

• Logging and tracking network turnover and matching customer contracts to goods orders.
• Approving orders, resolving queries, making amendments, and obtaining quotations suppliers.
• Processing orders daily, in a timely fashion upon receipt of payment and sending purchase orders to suppliers.
• Sending out estimated delivery dates to the network.
• Sending out dispatch confirmations.
• Credit control – maintaining communication with the franchise network to process customer goods orders within 26 days of the sale date.
• Reporting damaged and missing items and keep daily log.
• Log receipt of completion certificates.
• Dealing with customer complaints and general telephone queries.
• Ordering flowers and gifts for network.
• Sending out franchise agreements.
• Organising and setting up conference facilities for our training days and meetings.
• Any other reasonable duty that falls within your capabilities.
  
  

Experience

• Previous experience in an administration role.
• Basic financial administration experience beneficial.
• Experience using the full Microsoft Suite.
• Previous experience of working with a CRM beneficial.
  
  

Skills / Knowledge

• Strong communication skills.
• Ability to build and maintain fantastic working relationships with colleagues, our franchise network and suppliers.
• Excellent customer service skills.
• Exceptional time management and organisational skills.
• Calm, polite and professional telephone manner with the ability to deal with franchisee and customer issues quickly and efficiently.
• Attention to detail.
• Ability to work independently and within a team.
• Ability to work to deadlines.
• Self-motivated with a desire to learn.
  
  

Brand

DDR UK Dream Doors

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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