Customer Service Administrator

Adecco; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consultancy is seeking an Everyday Banking Senior Administrator for their Banking and Trade Delivery Team. This role focuses on managing various client requests through email and phone, requiring strong communication skills and the ability to problem-solve efficiently. The company promotes diversity and inclusivity, striving to create an environment where every employee can thrive.

Benefits

Health and wellbeing initiatives

Commitment to diversity and inclusion

Responsibilities

• Handle balance, transactional, and encashment inquiries from clients.
• Assist with complex relationship manager needs and secondary account requests.
• Communicate effectively with clients and internal stakeholders.

Skills

Excellent Communication Skills

Active Problem-Solving Ability

Attention to Detail

Growth Mindset

Job description

Role

Objectives:

This role as Everyday Banking Senior Administrator sits within our Banking and Trade Delivery Team. The role involves meeting our everyday commercial clients' needs through various mediums including email and telephony. Daily requests may include:

• Balance Enquiries
• Transactional Enquiries
• Currency Requests
• Encashment Requests
• Charge Card Enquiries
• Complex Relationship Manager needs
• Secondary account / lending requests

Our Banking and Trade team is client-facing, handling inbound and outbound communications from clients and internal stakeholders. We operate several client-facing email mailboxes. Clear communication skills are vital for this role.

Skills & Competencies

• Excellent Communication Skills
• Active Problem-Solving Ability
• Attention to Detail
• Growth Mindset

Application process: CV review and Microsoft Teams interview with Line manager.

We are committed to inclusivity and diversity, creating an environment where everyone feels they belong and can excel, regardless of background, identity, or culture. We have set goals on diversity in senior roles, offer health and wellbeing initiatives, and welcome applications from under-represented groups. We are disability confident; please let us know if you require reasonable adjustments during recruitment.

If you do not receive a response within 48 hours, please assume you have not been shortlisted.

Pontoon/Adecco is an employment consultancy dedicated to promoting diversity and inclusion in the workplace. We are an Equal Opportunities Employer.