Client Service Administrator

Plus One Personnel; Kidlington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in technical services is looking for a customer-focused administrator to support client data needs. The role involves managing client communication, performing data checks, and ensuring data quality. Candidates should possess excellent communication skills, attention to detail, and a strong grasp of data privacy standards.

Qualifications

• Highly numerate with A Level in maths desirable.
• Strong computing skills with higher understanding of Excel essential.
• Experience in data entry and ability to analyse data is desirable.

Responsibilities

• Manage products/services offered to clients.
• Perform daily/weekly/monthly data checks from clients and third-party suppliers.
• Communicate with stakeholders and provide timely Management Information.

Skills

Communication

Attention to detail

Problem-solving

Data analysis

Customer service

Excel

Education

A Level in maths

Job description

Our client is a highly successful supplier of technical services to the financial services sector. Due to growth, they are now looking to recruit for a customer-focused administrator, to support their client’s data requirements.

This position requires excellent communication abilities, attention to detail, and essential understanding and awareness of the importance of data privacy.

Key Responsibilities:

• Responsible for managing one of the products/services we offer to our clients.
• Responsible for communicating with our clients by videocall, phone and email and with their third party suppliers.
• Being a friendly and professional contact point for our clients and their staff, communicating with stakeholders at all levels.
• Performing daily/weekly/monthly data checks on data from clients and their third-party suppliers.
• Checking data flows and quality of the data. Look for efficiencies and improvements that can be made to the products.
• Produce timely and accurate Management Information for clients.
• Analysing data where required by management, clients and stakeholders.
• Support to clients and stakeholders through a helpdesk system and ad-hoc requests.

Key Skills & Experience Required:

• Highly numerate with an A Level in maths being desirable (not a pre-requisite).
• Familiarity with phone / video call etiquette and professional communication standards is essential.
• Ability to communicate effectively both verbally and in writing at various levels.
• Experience in data entry, reconciliation and ability to analyse data is desirable.
• Strong problem-solving skills with the desire to provide superior customer service.
• Proactive, with a can do and inquisitive attitude.
• Self-motivated with the ability to work independently as well as part of a team.
• Strong computing, PC and Internet literacy – Higher understanding of excel essential.
• Ability to multi-task and shift priorities at short notice.
• Live within a short commute of Kidlington, Oxfordshire.

If you feel that you have the skills and experience that our client is looking for, then please apply today for a fast response.