Tech‑Driven Customer Service & Admin Specialist

RE Recruitment Group; Cheltenham; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Quarterly bonus

Training and development

Employee Assistance Programme

Team events

Job summary

RE Recruitment Group is seeking a Customer Service Administrator for their Cheltenham team. The role is full-time, permanent, 40 hours per week and office-based, offering £28,000-£31,000 DOE depending on experience.

You will manage customer enquiries, process orders, liaise with warehouses and couriers, and use AI tools to enhance efficiency. The position provides 25 days of annual leave plus bank holidays, a quarterly bonus, training and development opportunities, an Employee Assistance

Qualifications

• 2-5 years' experience in customer service, sales support or commercial administration.
• Excellent communication skills and a confident telephone manner.
• Strong organisation and attention to detail.
• Experience handling customer enquiries, orders or administrative tasks.
• Good IT skills and an interest in AI tools and new technology.
• A proactive, adaptable and solutions-focused approach.

Responsibilities

• Managing customer enquiries via phone, email and digital channels.
• Processing orders, handling payments and tracking deliveries.
• Liaising with warehouse teams, suppliers and couriers.
• Resolving customer queries, complaints, returns and product damages.
• Keeping customers updated and maintaining accurate records.
• Using AI tools and modern software to improve efficiency and customer service.

Skills

Customer service experience

Communication skills

Attention to detail

IT skills

Interest in AI tools

Tools

AI tools familiarity

Job description

RE Recruitment Group is seeking a Customer Service Administrator for their Cheltenham team. The role is full-time, permanent, 40 hours per week and office-based, offering £28,000-£31,000 DOE depending on experience.

You will manage customer enquiries, process orders, liaise with warehouses and couriers, and use AI tools to enhance efficiency. The position provides 25 days of annual leave plus bank holidays, a quarterly bonus, training and development opportunities, an Employee Assistance