Customer Service Administrator

Grifols, S.A; Cambridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading healthcare company as a Customer Services Administrator, where you'll ensure outstanding service and support for customers. This role involves managing orders, liaising with internal teams, and maintaining high service quality. The position offers a hybrid work model, requiring occasional office presence in Cambridge.

Qualifications

• Proven experience in delivering excellent customer service.
• Prior experience in a Customer Services or administrative role.

Responsibilities

• Ensure customer orders are accurately entered into SAP.
• Liaise with the warehouse for timely order dispatch.
• Issue invoices and manage daily tasks.

Skills

Customer Service

IT Literacy

Communication

Attention to Detail

Education

Degree-level education

Tools

SAP

Job description

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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

As a Customer Services Administrator, you will play a key role in ensuring that both our internal teams and external customers receive outstanding service and support. You will act as the bridge between our customers, the warehouse, and internal departments, ensuring orders are processed efficiently and accurately to meet business and customer expectations.

What your responsibilities will be

• You will ensure all customer orders (Bioscience and Diagnostic) are accurately entered into SAP and reflect the specific customer requirements.
• You will liaise daily with the warehouse to coordinate timely preparation and dispatch of customer orders.
• You will issue invoices and proofs of delivery in both digital and hard copy formats, depending on customer preferences.
• You will provide summarized sales information to customers when requested.
• You will manage and prioritize daily tasks to meet deadlines and maintain exceptional service quality.
• You will support continuous improvement by identifying service issues and proposing solutions.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Proven experience in delivering excellent customer service.
• High level of IT literacy, including experience with databases and ERP systems (preferably SAP).
• Ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Excellent communication skills and a collaborative, team-oriented mindset.
• Attention to detail and accuracy in data entry and order processing.

Qualifications

• Relevant qualifications in Customer Service or IT (desirable).
• Degree-level education in a related field (preferred but not essential).

Education & Experience

• Prior experience in a Customer Services or administrative role.
• Experience working with order entry systems and handling invoices.
• Familiarity with the Pharmaceutical, Bioscience, or Diagnostic industry is a plus.

What we offer

It is a brilliant opportunity for you — Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Information about Grifols is available at www.grifols.com .
If you are interested in joining our company and have what it takes for such an exciting position, then don’t hesitate to apply!

We look forward to receiving your application!

We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please inform us when applying. We are here to help.

Grifols is an equal opportunity employer.

Contract of Employment: Permanent position

Mostly remote – At least once or twice a time at the office monthly

Location: Essential - You must live within a maximum 1-hour radius of Cambridge in order to be able to work on-site at least once or twice a month.

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Location: EMEA : United Kingdom : Home Office : EUUKHOME - Home Address UK