Customer Service Administrator

Randstad Business Support - London; Kettering; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading company in Kettering is seeking a Customer Service and Sales Administrator to provide support to the team. The role involves managing customer inquiries, order input, and ensuring effective communication with stakeholders. Ideal candidates will have strong IT skills and prior customer service experience. This position offers flexible working hours and the potential for progression into permanent roles.

Benefits

Paid Holiday

CV Advice and Editing

Exclusive Discounts

Opportunity for Progression

Qualifications

• Prior experience in a customer facing administrative role.
• Strong verbal and written communication skills.

Responsibilities

• Offering customer support to stakeholders.
• Managing the input of orders and ensuring product availability.
• Handling complaints effectively.

Skills

Customer Support

Communication

IT Literacy

Interpersonal Skills

Tools

MS Office

Job description

Do you have effective customer facing administration experience? Do you consider yourself to be IT literate? Are you based in or around Kettering?

If the answer is "Yes", then Holcim is looking for someone like you to join as a Customer Service and Sales Administrator, to support the team.

Role - Customer Service and Sales Administrator

Pay - £13ph

Location- Holcim (Witherley Services),Witherley House,Telford Way Industrial Estate,Kettering, Northants,NN16 8PX

Shift pattern- Mon-Fri, flexible hours (between 6 and 8 per day) between 07:30 and 17:30

Duration- 3 months initially

Start date - ASAP (within 1 week)

Responsibilities:

• Offering customer support to stakeholders
• Receiving inbound calls from new and existing customers
• Managing the input of orders and ensuring availability of product Communicating with internal and external contacts in a clear and efficient manner
• Providing resolutions to all queries raised
• Signposting stakeholders in the right direction for queries you are unable to resolve
• Handling any complaints in a quick and effective manner
• Collaborating data into IT systems

Experience needed:

• Prior experience in a customer facing administrative role
• Capacity to operate with minimal supervision
• Strong IT literacy skills with MS Office
• Experience with in house IT systems
• Confident telephone manner
• Strong verbal and written communication skills
• Excellent interpersonal skills

Benefits:

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts Chance to receive £300* for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.