Customer Service Administrator

Michael Page (UK); Brighton; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A prestigious public sector organization in Brighton is seeking a Customer Service Administrator. This role involves supporting customers with workplace pensions, ensuring excellent service delivery, and contributing to a positive team culture. The position offers hybrid working, comprehensive training, and a competitive salary.

Benefits

Excellent company benefits

Comprehensive training and development opportunities

Supportive and inclusive work environment

Qualifications

• Experience in a contact centre environment.
• Strong communication and customer service skills.
• Ability to tailor communication style for various customers.

Responsibilities

• Support customers with workplace pensions and handle inquiries.
• Deliver excellent customer service and build rapport.
• Follow procedures to resolve queries while maintaining compliance.

Skills

Communication skills

Empathy

Customer service techniques

Analytical skills

Tools

Microsoft packages

Customer service software

CRM systems

Job description

• Contact Centre Experience
• Hybrid working available

About Our Client

Our client is a prestigious entity in the public sector, providing vital services to a wide audience. They have a strong reputation and are considered a medium-sized organisation. Based in Brighton, they are committed to delivering excellent services and maintaining their high standards.

Job Description

• Support our customers by helping make workplace pensions work and be their first point of contact for inbound calls and emails.
• Go the 'extra mile' to deliver a truly excellent customer service. We strive for right first time and set clear and accurate expectations.
• Act with care and integrity to build rapport and trust with our customers. Ensure we fully understand their needs and resolve their query, whilst creating a positive customer connection.
• Follow guided procedures with attention to detail to enable you to resolve customer queries, whilst maintaining compliance.
• Explain technical information in an easy to understand way.
• Contribute to an open and supportive team culture by collaborating with your colleagues to ensure customer needs are met and be a positive influence with customers and colleagues.
• Proactively share feedback and solutions on how we can improve our services and processes.
• Take ownership of your own personal development; not only will you be supported in developing within your role but there's lots of further development opportunities to help you reach your career aspirations.

The Successful Applicant

A successful Customer Service Administrator should have:

• Experience in a contact centre environment
• Experience of using customer service handling techniques to deliver excellent customer service
• Strong communication skills in questioning, probing, and extracting information.
• Ability to be genuine and empathetic with customers and demonstrate a desire to help and support.
• Experience of analysing information received during a customer enquiry to resolve or escalate appropriately
• Experience of tailoring communication style to deal with a variety of enquiries and customers both verbally and in written format.
• Proficient in Microsoft packages and previous experience using customer service software, databases and/or CRM's.
• Ability to meet customer service targets.

What's on Offer

• A competitive salary range of £25,000 - £25,500.
• Hybrid working 6 days in the office per month
• Excellent company benefits
• Opportunity to work in a prestigious public sector organisation.
• A supportive and inclusive work environment in Brighton.
• Comprehensive training and development opportunities.

If you are a proactive individual who enjoys providing exceptional customer service and is looking for a rewarding role in the public sector, we encourage you to apply for this Customer Service Administrator position.