Customer Service Administrator Brighton, East Sussex Michael Page £25,000 - 25,500 - Annum 7 ho[...]

Gumtree; Brighton; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A prestigious public sector organization in Brighton is seeking a Customer Service Administrator. The role involves providing exceptional customer service, supporting workplace pensions, and maintaining compliance. Ideal candidates will have contact centre experience and strong communication skills. This position offers a competitive salary, hybrid working, and opportunities for personal development.

Benefits

Excellent company benefits

Comprehensive training and development opportunities

Supportive and inclusive work environment

Qualifications

• Experience in a contact centre environment.
• Strong communication skills in questioning and probing.
• Ability to tailor communication style to various enquiries.

Responsibilities

• Support customers with workplace pensions and act as first point of contact.
• Deliver excellent customer service and build rapport with customers.
• Follow procedures to resolve queries while maintaining compliance.

Skills

Communication

Empathy

Analytical Skills

Customer Service Techniques

Tools

Microsoft Packages

Customer Service Software

CRM

Job description

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A Customer Service Administrator is required, with experience in providing top-notch service and administrative support in the public sector. This role is based in Brighton and is perfect for someone who thrives in a customer-centric environment.

Client Details

Our client is a prestigious entity in the public sector, providing vital services to a wide audience. They have a strong reputation and are considered a medium-sized organisation. Based in Brighton, they are committed to delivering excellent services and maintaining their high standards.

Description

Support our customers by helping make workplace pensions work and be their first point of contact for inbound calls and emails.

Go the 'extra mile' to deliver a truly excellent customer service. We strive for right first time and set clear and accurate expectations.

Act with care and integrity to build rapport and trust with our customers. Ensure we fully understand their needs and resolve their query, whilst creating a positive customer connection.

Follow guided procedures with attention to detail to enable you to resolve customer queries, whilst maintaining compliance.

Explain technical information in an easy to understand way.

Contribute to an open and supportive team culture by collaborating with your colleagues to ensure customer needs are met and be a positive influence with customers and colleagues.

Proactively share feedback and solutions on how we can improve our services and processes.

Take ownership of your own personal development; not only will you be supported in developing within your role but there's lots of further development opportunities to help you reach your career aspirations.

Profile

A successful Customer Service Administrator should have:

• Experience in a contact centre environment
• Experience of using customer service handling techniques to deliver excellent customer service
• Strong communication skills in questioning, probing, and extracting information
• Ability to be genuine and empathetic with customers and demonstrate a desire to help and support
• Experience of analysing information received during a customer enquiry to resolve or escalate appropriately
• Experience of tailoring communication style to deal with a variety of enquiries and customers both verbally and in written format
• Proficient in Microsoft packages and previous experience using customer service software, databases and/or CRM's
• Ability to meet customer service targets

Job Offer

A competitive salary range of £25,000 - £25,500.

Hybrid working 6 days in the office per month.

Excellent company benefits.

Opportunity to work in a prestigious public sector organisation.

A supportive and inclusive work environment in Brighton.

Comprehensive training and development opportunities.

If you are a proactive individual who enjoys providing exceptional customer service and is looking for a rewarding role in the public sector, we encourage you to apply for this Customer Service Administrator position.