Customer Service Administrator

LV=; Exeter, Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

LV= Life and Pensions is seeking a dedicated individual for a 12-month contract in their Protection Admin Team in Exeter. This role focuses on providing exceptional customer service and administrative support, ensuring that customers feel valued and cared for. With a supportive team environment and various benefits, this position is ideal for those who thrive in customer-facing roles.

Benefits

26 days' holiday, increasing after two years

Annual bonus scheme based on performance

Cycle to work scheme

Competitive pension scheme

Discount on life products for family

Free parking on-site

Access to on-site Mental Health first aiders

Free tea and coffee facilities

Free book-swap scheme

Employee assistance program

Qualifications

• Experience in customer service roles, preferably in retail, hospitality, or healthcare.
• Ability to work well in a team and support colleagues.
• Strong communication skills to engage with customers effectively.

Responsibilities

• Provide outstanding service to customers and contact teams.
• Perform administrative duties including enveloping and posting letters.
• Assist in dealing with customer emails and inquiries.

Skills

Customer Service

Communication Skills

Attention to Detail

Team Player

Multi-tasking

Job description

About The Role

We are currently advertising for a 12 months contract in our Protection Admin Team.

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

This role is office based – in our Exeter office.

About You

We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

Within your role as part of our busy Customer Response Teams, you'll focus on providing an outstanding service to our contact teams and customers, providing administrative duties which include enveloping and posting letters and dealing with emails.

Our team is massively supportive and everyone around you will help each other. You’ll be trained to make sure you know the systems and processes inside out.

So if you enjoy administration and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities

• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• Be compassionate and caring
• Have great communication skills and a real talent for making customers feel special
• Be a fantastic multi-tasker
• Be good with words and numbers, and pay strong attention to detail
• Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

Rewards and Benefits
This role is a Band A in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

•26 days' holiday – which increases after two years’ service to 28 days (adjusted for shorter contracts).
•The opportunity to buy or sell up to five days’ holiday
•An annual bonus scheme based on company and personal performance
•Cycle to work scheme
•A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
•You’ll receive up to 20% discount on our life products for you and your immediate family.
•Free parking is available on-site, offered on a first come first served basis
•We have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
•Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
•Free book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
•Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Also, if the successful candidate is offered this role, your base benefits will not change during the duration of your secondment.

About Us

Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.

We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.

We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.