Transport Administrator

TradeChoice Carpet & Flooring; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Employee discount on flooring products

Company pension plan

FlexEarn - Flexible Pay on Demand

Death in service cover of 3 x annual(s

Bike2Work scheme

Star awards program

Job summary

TradeChoice Carpet & Flooring in Birmingham is seeking a Transport Administrator to join the team and help coordinate daily transport and logistics operations.

You will plan routes, liaise with customers and drivers, monitor progress, and maintain accurate records while delivering high levels of service in a busy branch environment.

Qualifications

• Organised and reliable team player.
• Strong route planning and organisational skills.
• Excellent communication and customer service abilities.
• Good IT skills, including Microsoft Office and transport systems.

Responsibilities

• Plan and scheduling daily delivery routes to make sure deliveries are timely and efficient.
• Liaise with customers regarding delivery updates, order changes, and service queries
• Communicate with drivers and branch teams to support smooth transport operations
• Monitor vehicle movements and delivery progress throughout the day
• Resolve delivery issues and customer queries quickly and effectively
• Maintain accurate transport records, paperwork, and system updates

Skills

Organised

Customer service

Communication skills

IT proficiency

Tools

Microsoft Office

Transport systems

Job description

We are currently recruiting for a Transport Administrator to join the team at ourBirmingham branch.

This is an exciting opportunity to become part of a hardworking and friendly team, supporting the smooth running of day-to-day transport and logistics operations.

You canlook around our Birmingham branch here.

What you'll be doing

As a member of the Transport team you'll be responsible for coordinating the efficient and timely delivery of customer orders while maintaining the highest standards of customer service and operational accuracy.

Your responsibilities will be to:

• Plan and scheduling daily delivery routes to make sure deliveries and timely and efficient.
• Liaise with customers regarding delivery updates, order changes, and service queries
• Communicate with drivers and branch teams to support smooth transport operations
• Monitor vehicle movements and delivery progress throughout the day
• Resolve delivery issues and customer queries quickly and effectively
• Maintain accurate transport records, paperwork, and system updates

Who we're looking for

Someone who is an organised, reliable team player with the ability to build positive working relationships.

You'll need:

• Previous experience in a transport, logistics, or distribution environment
• Strong route planning and organisational skills
• Excellent communication and customer service abilities
• The ability to prioritise workload and perform well under pressure
• Good IT skills, including Microsoft Office and transport systems
• Strong problem-solving skills with a high level of accuracy

You'll be part of a friendly, supportive team in a role where no two days are the same. We offer ongoing training, opportunities for growth, and a chance to make a real impact with our customers.

What else is on offer?

Financial benefits:Employee discount on flooring products, Company pension plan; Shopping/discount vouchers; FlexEarn - Flexible Pay on Demand; death in service cover of 3 x annual salary; Bike2Work scheme.

Reward and recognition: Star awards (monetary prize); star of the month scheme; long service awards.

Work-life balance:25 days' holiday PLUS bank holidays; option to buy + 3 days holiday;long service holidays (up to a maximum of + 5 days).

Health and wellbeing support:Employee assistance programme; 24/7 medical/GP helpline; healthcare support; mental health first aider scheme.

Practical support: Free on-site parking; workwear and PPE provided.