Customer Service Administrator

TN United Kingdom; Birkenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their team in Birkenhead. This role involves direct communication with customers, managing orders, and ensuring timely responses to inquiries. You will work closely with various departments to maintain robust information flow and support key customers effectively. If you have a passion for customer service and thrive in a collaborative environment, this position offers a fantastic opportunity to contribute to a dynamic team while enhancing your skills in a supportive setting.

Qualifications

• Experience in customer service roles, ideally in a technical environment.
• Proficient in managing customer orders and inquiries.

Responsibilities

• Liaise with customers to provide efficient responses and manage orders.
• Attend production meetings to represent customer interests.

Skills

Customer Service

Order Management

Communication Skills

MRP System Knowledge

Problem Solving

Education

High School Diploma

Relevant Customer Service Experience

Tools

MRP System

Job description

Job Description:

Hours: 7.30am - 4pm, Monday to Thursday; 7.30am - 12.30pm Friday.

Our Rail Client based in Birkenhead is recruiting for a Customer Service Coordinator on a 6-month contract basis.

Key Duties & Tasks:

1. Direct liaison with external & SISCO customers, providing efficient responses and recording information.
2. Lead order book reviews with customers.
3. Support the Business Managers with delivery information on key customers.
4. Own customer OTD for all customers under their responsibility.
5. Attend the daily production meeting, representing the voice of the customer.
6. Provide feedback on delivery failures to the customer.
7. Work closely with Production Planning, Material Planning, and Operations to ensure information is robust and commitments are achieved.
8. Attend Project Reviews.
9. Understand the expectations and requirements of key customers.
10. Provide concise, quality, technical, and cost information on M&D inspection reports for customers, ensuring timely issuance.
11. Attend reviews with key customers.
12. Enter and maintain customer orders in the MRP system.
13. Ensure orders are acknowledged to the customer within 3 working days.
14. Ensure all orders have valid agreements via LTSA or Quotation.
15. Respond to customer Requests for Quotations (RFQs) and inquiries.
16. Liaise with customers for rescheduling orders.
17. Understand capacity constraints when entering customer orders.
18. Work closely with Production and Material Planning to ensure information is robust and commitments are achieved.
19. Manage the Repair Sales & GRN in-trays daily, ensuring reports are executed efficiently and filed appropriately.
20. Control and progress the NSI process.
21. Assist other members of the Sales Administration team.
22. Ensure all sales administration processes are executed in compliance with internal procedures, WMS, and internal controls, minimizing exposure and risk.
23. Assist and cover the Sales Order Administrator to ensure timely processing of orders and acknowledgments.

General:

• Adhere to the company’s Health, Safety & Environmental instructions and requirements at all times.
• Take on any other reasonable responsibilities or tasks within your skills and abilities.

Working Relationships:

• Customer Service Manager
• Close working relationships with Sales Administration team, Business Managers, Material Planning, and Production Planning.

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