Customer Service Administrator

Barker Ross; Banbury; On-site; GBP 18,000 - 22,000; Full time

Job summary

Barker Ross are recruiting a Customer Service Administrator to join a busy logistics operation in Banbury, OX16. The role is a temp-to-perm opportunity for the right candidate, with Monday to Friday 08:00 to 16:00 and a pay rate of £13.44 per hour.

You will provide on-site customer service support, liaise with transport teams and couriers, manage stock and orders, and use MS Office and WMS to keep reports updated, ensuring service levels are met and customers are kept informed.

Qualifications

• Previous customer service or administration experience.
• Good Microsoft Office skills.
• Strong communication and organisational skills.
• Good attention to detail.
• Ability to manage workload and meet deadlines.
• Confidence in a busy, demanding environment.
• Ability to work independently and in a team.
• Flexible and positive approach to work.

Responsibilities

• Providing customer service support to clients on site.
• Communicating with customers, retailers, transport teams and couriers.
• Dealing with late or undelivered outbound loads.
• Investigating stock and order queries.
• Completing reports and updating spreadsheets.
• Sourcing and providing PODs when required.
• Communicating with different departments across the site.
• Providing general administrative support.
• Working with internal systems and WMS.
• Helping to ensure customer requirements and service levels are met.

Skills

Customer service

Administrative skills

Communication

Organization

Attention to detail

Time management

Teamwork

Flexibility

Tools

MS Office

WMS

Job description

Barker Ross are currently recruiting for a Customer Service Administrator to join a busy logistics operation based in Banbury, OX16.

TEMP TO PERM OPPORTUNITY FOR THE RIGHT CANDIDATE

This is a great opportunity for someone with strong administration and customer service skills who is looking for a role with long term potential.

You will be working closely with customers, transport teams, couriers and other departments across the site, helping to make sure the day to day operation runs smoothly.

Working Hours and Pay

Monday to Friday

08:00 to 16:00

Pay Rate

£13.44 per hour

What Will You Be Doing?

• Providing customer service support to clients on site
• Communicating with customers, retailers, transport teams and couriers
• Dealing with late or undelivered outbound loads
• Investigating stock and order queries
• Completing reports and updating spreadsheets
• Sourcing and providing PODs when required
• Communicating with different departments across the site
• Providing general administrative support
• Working with internal systems and WMS
• Helping to ensure customer requirements and service levels are met

What Are We Looking For?

We are looking for someone who is organised, confident communicating with people and comfortable working in a busy office environment.

You will ideally have:

• Previous customer service or administration experience
• Good Microsoft Office skills
• Strong communication and organisational skills
• Good attention to detail
• Ability to manage your workload and meet deadlines
• Confidence working in a busy and demanding environment
• Ability to work independently and as part of a team
• A flexible and positive approach to work
• Previous WMS experience would be an advantage

Why Apply?

• £13.44 per hour
• Monday to Friday working hours
• 08:00 to 16:00
• Potential temp to perm opportunity for the right candidate
• No weekend shifts
• Opportunity to gain valuable logistics and customer service experience
• Varied role working with customers and different departments
• Work within an established logistics operation

Suitable for candidates with experience as: FLT Driver, Reach Truck Driver, Warehouse Operative, Warehouse Assistant, Order Picker, Picker/Packer, PPT Driver, Counterbalance Driver, Goods In Operative, Goods Out Operative, Production Operative, Manufacturing Operative, General Operative, Factory Worker, Logistics Operative and other warehouse or industrial roles.

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business