Flexible Hours: Customer Service & Admin Support Specialist

5 Star Recruitment; Bromley; Presencial; GBP 21 000 - 27 000; Tempo integral

Resumo da oferta

5 Star Recruitment is seeking a Business Support Assistant to provide a high-quality, customer-focused service. You will handle inquiries across multiple channels, maintain accurate records, and support stock control and reporting tasks in a busy council environment.

The role requires strong communication, numeracy, teamwork and a proactive approach to service improvement, with flexible hours and a commitment to continuous development.

Qualificações

• Customer service experience and ability to handle inquiries across channels.
• Ability to listen actively and identify customer needs.
• Proficient with basic IT systems and data entry.
• Willingness to work flexibly across duties and locations.

Responsabilidades

• Answer enquiries in a timely, courteous, professional manner using Council IS systems.
• Handle inbound/outbound calls, emails, internet, post and faxes with accuracy.
• Process transactions (debtors/creditors) and update information systems.
• Produce documents and reports and prepare information packs as required.
• Stock control: order, receive, check and distribute stationery and catalogue items.
• Record complaints accurately and take appropriate action and issue acknowledgements.

Conhecimentos

Communication skills

Rapport with customers

Numeracy

Independent working

Teamwork

Computer skills

Formação académica

ICS Bronze award

Descrição da oferta de emprego

5 Star Recruitment is seeking a Business Support Assistant to provide a high-quality, customer-focused service. You will handle inquiries across multiple channels, maintain accurate records, and support stock control and reporting tasks in a busy council environment.

The role requires strong communication, numeracy, teamwork and a proactive approach to service improvement, with flexible hours and a commitment to continuous development.