Flexible Hours: Customer Service & Admin Support Specialist

5 Star Recruitment; Bromley; On-site; GBP 21,000 - 27,000; Full time

Job summary

5 Star Recruitment is seeking a Business Support Assistant to provide a high-quality, customer-focused service. You will handle inquiries across multiple channels, maintain accurate records, and support stock control and reporting tasks in a busy council environment.

The role requires strong communication, numeracy, teamwork and a proactive approach to service improvement, with flexible hours and a commitment to continuous development.

Qualifications

• Customer service experience and ability to handle inquiries across channels.
• Ability to listen actively and identify customer needs.
• Proficient with basic IT systems and data entry.
• Willingness to work flexibly across duties and locations.

Responsibilities

• Answer enquiries in a timely, courteous, professional manner using Council IS systems.
• Handle inbound/outbound calls, emails, internet, post and faxes with accuracy.
• Process transactions (debtors/creditors) and update information systems.
• Produce documents and reports and prepare information packs as required.
• Stock control: order, receive, check and distribute stationery and catalogue items.
• Record complaints accurately and take appropriate action and issue acknowledgements.

Skills

Communication skills

Rapport with customers

Numeracy

Independent working

Teamwork

Computer skills

Education

ICS Bronze award

Job description

5 Star Recruitment is seeking a Business Support Assistant to provide a high-quality, customer-focused service. You will handle inquiries across multiple channels, maintain accurate records, and support stock control and reporting tasks in a busy council environment.

The role requires strong communication, numeracy, teamwork and a proactive approach to service improvement, with flexible hours and a commitment to continuous development.