Client Success & Account Manager

E&M Talent Partners Ltd; Leeds; On-site; GBP 26,000 - 38,000; Full time

Job summary

E&M Talent Partners Ltd in Leeds is recruiting an Account Manager to join a growing business. This role suits someone with customer service or account management experience who is keen to build a long-term career in a commercial environment.

You will manage a portfolio of existing business customers, build relationships, and work with colleagues to ensure orders and projects run smoothly while identifying growth opportunities within accounts.

Qualifications

• Experience in customer service, account management, retail, hospitality, or contact centres.
• Excellent communication and relationship-building skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Building and maintaining strong relationships with existing business customers.
• Acting as a key point of contact for customer enquiries.
• Preparing and following up quotations.
• Supporting customers throughout the order process.
• Proactively contacting customers by phone, email and online meetings.
• Working with internal departments to ensure orders and projects run smoothly.
• Providing updates on product availability and delivery times.
• Managing customer information accurately within company systems.
• Supporting wider sales activities and helping identify growth opportunities within accounts.

Skills

Communication skills

Relationship building

Customer service

Organisational skills

CRM software

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

E&M Talent Partners Ltd in Leeds is recruiting an Account Manager to join a growing business. This role suits someone with customer service or account management experience who is keen to build a long-term career in a commercial environment.

You will manage a portfolio of existing business customers, build relationships, and work with colleagues to ensure orders and projects run smoothly while identifying growth opportunities within accounts.