Customer Service

Adecco; Newbury; On-site; GBP 17,000 - 23,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Lead Specialist in Newbury. This lead-level role manages service-related customer requests, oversees service contracts, and mentors team members to ensure high-quality support.

The position is temporary ongoing, with 35.5 hours per week from Monday to Friday, at a pay rate of £14.50 per hour. The role emphasizes efficient issue resolution and collaboration across service processes and technical areas, contributing to customer satisfaction

Qualifications

• Previous experience in customer service
• Strong communication skills
• Proficiency in Microsoft Excel, Outlook, and Word
• Solid experience working with ERP systems

Responsibilities

• Manage repair and work orders
• Organise returns and collections, handle proof of delivery and pricing queries
• Respond to incoming emails and phone calls professionally
• Maintain communication with internal and external customers
• Investigate and resolve invoice and billing disputes
• Support colleagues across multiple service processes and technical areas
• Mentor and assist in training junior team members

Skills

Customer service

Communication

Adaptability

MS Office

ERP systems

Education

Additional education in a related field

Tools

MS Office Suite

ERP systems

Job description

Customer Service Lead Specialist

Location: Newbury

Contract Type: Temporary Ongoing

Hours: 35.5 hours per week, Monday - Friday

Pay Rate: £14.50 per hour

Position Summary

The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring team members.

This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.

Key Responsibilities

• Manage repair and work orders
• Organise returns and collections, handle proof of delivery and pricing queries
• Respond to incoming emails and phone calls professionally
• Maintain communication with internal and external customers
• Investigate and resolve invoice and billing disputes
• Support colleagues across multiple service processes and technical areas
• Mentor and assist in training junior team members

Required Qualifications & Experience

Essential:

• Previous experience in customer service
• Strong communication skills
• Proven ability to adapt to various customer needs and challenges
• Proficiency in Microsoft Excel, Outlook, and Word
• Solid experience working with ERP systems

Preferred:

• Additional education in a related field
• Understanding of service and maintenance workflows
• Knowledge of good documentation practices and retention policies
• Experience resolving customer complaints

Key Competencies

• Calm and composed
• Strong problem-solving and decision-making abilities
• Ability to prioritise and organise workload
• High level of customer focus
• Strong team collaborator
• Self-motivated with a proactive, solution-oriented mindset

If you're looking for an opportunity where you can make an immediate impact in a lead-level role, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.