Customer Service Lead — Mentorship & Process Excellence

Adecco; Newbury; On-site; GBP 17,000 - 23,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Lead Specialist in Newbury. This lead-level role manages service-related customer requests, oversees service contracts, and mentors team members to ensure high-quality support.

The position is temporary ongoing, with 35.5 hours per week from Monday to Friday, at a pay rate of £14.50 per hour. The role emphasizes efficient issue resolution and collaboration across service processes and technical areas, contributing to customer satisfaction

Qualifications

• Previous experience in customer service
• Strong communication skills
• Proficiency in Microsoft Excel, Outlook, and Word
• Solid experience working with ERP systems

Responsibilities

• Manage repair and work orders
• Organise returns and collections, handle proof of delivery and pricing queries
• Respond to incoming emails and phone calls professionally
• Maintain communication with internal and external customers
• Investigate and resolve invoice and billing disputes
• Support colleagues across multiple service processes and technical areas
• Mentor and assist in training junior team members

Skills

Customer service

Communication

Adaptability

MS Office

ERP systems

Education

Additional education in a related field

Tools

MS Office Suite

ERP systems

Job description

Adecco Group UK & Ireland is seeking a Customer Service Lead Specialist in Newbury. This lead-level role manages service-related customer requests, oversees service contracts, and mentors team members to ensure high-quality support.

The position is temporary ongoing, with 35.5 hours per week from Monday to Friday, at a pay rate of £14.50 per hour. The role emphasizes efficient issue resolution and collaboration across service processes and technical areas, contributing to customer satisfaction