Customer Service

Gallagher; Manchester; On-site; Confidential; Full time

Job summary

Gallagher is hiring a customer service representative in Manchester to handle inquiries from a diverse client base. You will provide telephone support, assess client needs, and document resolutions to ensure high customer satisfaction.

The role emphasizes clear communication, accuracy, and the ability to follow standard procedures while addressing non-routine issues. A minimum of 1 year in customer service is expected.

Qualifications

• High school diploma and a minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
• Preferred: Working knowledge of MS systems, MS Excel, MS PowerPoint, Outlook and MS Word.

Responsibilities

• Provides customer service to a variety of customers over the telephone.
• Responsible for the servicing of existing clients—identifying and assessing customer needs to achieve satisfaction.
• Receives and responds to customer service inquiries both written and verbal.
• Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
• Provides accurate, valid and complete information by using the right methods/tools.
• Handles calls and correspondence that are predominantly routine and may require deviation from standard procedures.

Skills

Customer service

Communication skills

Typing

MS Office

Problem solving

Education

High school diploma

Tools

MS Excel

MS PowerPoint

Outlook

MS Word

Job description

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way. How you'll make an impact Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures. About You Requirements: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills. Preferred: Working knowledge of MS systems, , MS Excel, MS PowerPoint, Outlook and MS Word. Behaviors Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)