Customer Service Advisor

Arthur J. Gallagher & Co. (AJG); Ipswich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking a customer service professional to support a diverse client base by telephone, identifying and addressing needs to achieve satisfaction. You will respond to inquiries, follow up on issues, and provide accurate information using MS Office tools, maintaining a professional, client-focused approach across interactions.

Join a collaborative, inclusive team with emphasis on development, and contribute to a global organization with local impact.

Qualifications

• High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.
• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
• Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Responsibilities

• Provide customer service to a variety of customers over the telephone.
• Identify and assess customer needs to achieve satisfaction.
• Respond to customer inquiries, written and verbal.
• Follow up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
• Provides accurate, valid and complete information by using the right methods/tools.
• Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Skills

Verbal communication

Typing

MS Excel

MS PowerPoint

Outlook

MS Word

Computer skills

Education

High school diploma

Tools

MS Office suite

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you\'ll make an impact

Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients‑identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows‑up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

About You

Requirements

• High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred

• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors

• Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Compensation and benefits

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)