Sales and Service

Gallagher; Stretford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

People-first culture

Global reach

Job summary

Gallagher in Stretford is hiring customer-focused colleagues to join our office. You’ll handle quotes, renewals and enquiries by phone, focusing on great service and the right insurance package for each client.

No prior insurance experience required; full training is provided to help you succeed. You’ll learn in a training academy and have opportunities to grow, with ongoing learning and a collaborative culture.

Qualifications

• All training provided; no prior insurance experience required.
• Ability to explain complex language clearly.
• Attention to detail for documenting information.
• Empathy and calm when dealing with customers.
• GCSEs or equivalent including English and Maths.

Responsibilities

• Create quotes and renewals over the phone to provide the best price for customers.
• Upsell or cross-sell products based on customer needs.
• Make and answer calls to gather information and provide updates.
• Leave customers with a positive lasting impression.
• Balance multiple tasks using different systems in a supportive team.

Skills

Customer service

Communication

Attention to detail

Empathy

Computer literacy

Education

GCSEs including English and Maths

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

We’re expanding our team, and looking to hire customer-focused people to join our Stretford Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.No previous insurance experience is required, all training is providedHow you’ll make an impact During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).In this role, you can expect to help people with a wide range of queries such as setting up insurance policies and capturing information, whilst guiding each customer through their individual needs.

How you'll make an impact

On a day-to-day basis, you’ll:

• Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart
• Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs
• Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have
• Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

About you

About youOf course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.

• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you’ll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate
• GCSEs, or equivalent including English and Maths

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.If your past experience doesn’t align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)