Customer Service & Sales Agent

Gallagher; Rugby; On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach

Job summary

Gallagher in Rugby is seeking friendly, customer-focused individuals to join our Rugby Office. You will handle insurance queries, guide customers to the best package, and ensure a smooth, positive experience.

You’ll create quotes and renewals over the phone, look for upsell opportunities, gather information, and support customers with multiple systems in a collaborative, agile team. Training is provided to help you succeed with Gallagher's values.

Qualifications

• Customer service orientation and strong interpersonal skills.
• Attention to detail for accurate review of information and documentation.
• Empathy and composure when dealing with customers.
• Clear communication, both written and verbal.
• Proficiency with computer systems and software.

Responsibilities

• Create insurance quotes and renewals over the phone to provide the best price for customers.
• Look for opportunities to upsell or cross-sell products based on customer needs.
• Make and answer calls to gather information, provide updates, and address questions.
• Leave customers happy with a positive lasting impression of Gallagher’s products and services.
• Balance multiple tasks using various systems within a collaborative, agile team.

Skills

Customer service

Attention to detail

Empathy

Communication

Computer literacy

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We’re expanding our team, and looking to hire customer-focused people to join our Rugby Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.

How You'll Make An Impact

In this role, you can expect to help people with a wide range of queries such as setting up home insurance policies and capturing information, whilst guiding each customer through their individual needs.

On a day-to-day basis, you’ll:

• Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart
• Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs
• Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have
• Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

About You

Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.

• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you’ll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)