Client Services

Arthur J. Gallagher & Co. (AJG); Leatherhead; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is hiring in Leatherhead to support client inquiries and guide customers through claims processes. You will handle calls and emails with care, assist with refunds, and work closely with account handlers on documentation and reports.

The role emphasizes strong communication, attention to detail, and proactive learning in a collaborative, inclusive environment.

Qualifications

• Client-focused mindset and ability to prioritise customer needs.
• Strong administrative skills and attention to detail when handling policy documents.
• Clear communication to explain complex issues simply.
• Proactive attitude towards learning and personal development.
• IT proficiency, including Microsoft Office tools.
• GCSEs or equivalent qualifications.

Responsibilities

• Be the first point of contact for clients, handling calls and emails with empathy and efficiency.
• Guide clients through claims processes with support and clarity.
• Assist with administrative tasks like processing refunds and managing reports.
• Coordinate with account handlers to ensure timely and accurate documentation.

Skills

Customer service

Administrative skills

Communication

IT proficiency

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.

You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Join us at Gallagher, where we provide tailored insurance solutions for police and fire services. Based in Leatherhead, you'll be part of a team that values collaboration, integrity, and service excellence. This role offers a chance to make a real difference by supporting clients and ensuring their needs are met with care and professionalism.

How you'll make an impact

You'll be the first point of contact for clients, handling calls and emails with empathy and efficiency. You'll guide clients through claims processes, ensuring they feel supported every step of the way. Working closely with account handlers, you'll assist with administrative tasks like processing refunds and managing reports. Your proactive approach will help resolve issues quickly, ensuring clients receive the best possible service.

About You

Here's what you'll bring to the role:

• A client-focused mindset, with the ability to prioritise customer needs.
• Strong administrative skills and attention to detail when handling policy documents.
• Clear communication skills to explain complex issues simply.
• A proactive attitude towards learning and personal development.
• IT proficiency, including experience with Microsoft Office tools.
• GCSEs or equivalent qualifications.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)