Customer Sales & Office Coordinator

Lloyd Recruitment - Epsom; Greater London; On-site; GBP 22,000 - 26,000; Part time

Job summary

Lloyd Recruitment Services are helping our client based in Mitcham by recruiting a proactive Customer Sales & Office Coordinator on a temporary basis. The role blends customer service, sales support, administration and general office coordination.

You will handle incoming calls and emails, follow up opportunities, keep records up to date and support the wider team to keep day-to-day operations running smoothly.

Qualifications

• Previous experience in customer service, sales support or administration.
• Ability to handle calls and emails professionally.
• Strong attention to detail and accuracy.
• Experience with CRM/ERP systems is advantageous.

Responsibilities

• Handle incoming calls, emails and customer inquiries promptly.
• Make proactive calls to customers to introduce products and arrange follow-ups.
• Maintain accurate records of conversations and sales activity.
• Support processing of customer orders and update customers on status.
• Liaise with couriers, suppliers and colleagues to resolve issues.
• Provide general administrative and sales support to the team.
• Assist customers with website queries and onboarding new customers.
• Maintain customer databases and office supplies.

Skills

Customer service

Sales support

Administration

Telephone communication

Record keeping

Microsoft Office

CRM/ERP experience

Tools

CRM

ERP

Microsoft Office

Job description

Customer Sales & Office Coordinator

Mitcham

Temporary

Monday to Friday, 8:00am-5:00pm with a 30-minute lunch break

Lloyd Recruitment Services are happy to be helping our long-standing and growing business based in Mitcham. They are looking for a temporary, proactive Customer Sales & Office Coordinator to join their supportive office team.

This is a varied role combining customer service, sales support, administration and general office coordination. The successful candidate will be comfortable speaking with customers, following up opportunities, keeping records up to date and helping the wider team keep day-to-day operations running smoothly. They will also have experience in the medical sector.

Your Responsibilities

• Handling incoming telephone calls, emails and general customer enquiries in a professional and timely manner.
• Making proactive telephone calls to existing and prospective customers to introduce products and services, identify opportunities and arrange further contact where appropriate.
• Maintaining accurate records of customer conversations, enquiries and sales activity.
• Supporting the processing of customer orders, including checking details, monitoring outstanding items and keeping customers updated.
• Liaising with couriers, suppliers and colleagues to help resolve delivery or order queries.
• Providing general administrative and sales support to members of the wider team.
• Assisting customers with basic website queries and helping new customers get set up with the company's services.
• Maintaining customer information, internal records and databases accurately.
• Supporting the smooth running of the office, including monitoring stationery, kitchen and general staff supply.
• Carrying out other administrative duties as required to support the business.

What We're Looking For

• Excellent verbal and written communication skills.
• A confident and friendly telephone manner.
• Previous experience in a customer service, sales support, telesales or administrative position.
• The confidence to make outbound customer calls and follow up potential opportunities.
• Strong attention to detail and accurate record-keeping skills.
• Good organisation skills and the ability to prioritise competing tasks.
• A positive, flexible approach and willingness to support colleagues across different areas of the business.
• Good working knowledge of Microsoft Office.
• Experience using CRM, ERP or other business systems would be advantageous.
• Opportunity to join a friendly, close-knit team with a varied role and scope to develop your skills.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer