Call Handler - Italian speaking

ECU Testing Ltd; Heanor; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

32 days holiday per year

Free work uniform and PPE

Free takeaway meal every Friday

Fully equipped company gym

Birthday gifts

Christmas party (fully paid)

Annual team building days

Excellent in-house career development

Job summary

ECU Testing Ltd in the United Kingdom is seeking an Italian-speaking Parts Sales Advisor to help customers with car troubles, based conveniently between Nottingham and Derby.

You will handle inbound/outbound calls, upsell products, manage live chat, and maintain records, while contributing to a busy, customer-focused team with strong career development opportunities.

Qualifications

• Extensive experience in a call centre environment.
• Fluent Italian language skills.
• Proficient with computers and basic software.
• Ability to work calmly under pressure in a fast-paced environment.
• Strong multitasking capability and organisational skills.
• Excellent customer service background and communication skills.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Identify opportunities to upsell products and services.
• Respond to live chat enquiries.
• Provide accurate information over the phone and in person when needed.
• Update customer records and internal databases as required.
• Create invoices, proformas and credit notes.
• Generate outbound and inbound courier labels.
• Communicate effectively with internal technical departments.
• Act as a liaison between customers and technical staff.

Skills

Call centre experience

Fluent Italian

Computer literacy

Calm under pressure

Multitasking

Customer service

Job description

Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.

You Will Be Required To Perform The Following Tasks

• To ensure the efficient handling of inbound and outbound calls in a timely manner.
• To Identify opportunities to upsell products and services for successful sales opportunities
• Handle Live chat online enquiries
• To ensure accurate information is provided over the phone and in person where necessary.
• To update customer records and internal Database as and when required
• To create invoices, proformas and credit notes
• To create outbound and inbound courier labels
• Communicate effectively with internal technical departments.
• Be an effective go-between for customers and internal technical staff

The Successful Call Handler Will

• Have extensive experience within a call centre
• Be fluent Italian speaking
• Be computer literate
• Be able to work calmly under pressure
• Be comfortable working in a fast-paced environment and be capable of multitasking
• Must have excellent customer service background

In Return, The Successful Candidates Will Receive

• Full on the job training, constantly, throughout you career here at ECU Testing ltd.
• 32 days holiday per year, inclusive of bank holidays.
• Free work uniform and PPE.
• Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff. Access to a fully equipped company gym.
• Birthday Gifts.
• Christmas party, fully paid for by the Managing director.
• Annual team building days.
• Excellent in-house career development opportunities.