Call Handler - Italian speaking

Confidential; East Midlands; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

32 days holiday per year

Free work uniform and PPE

Free takeaway meal every Friday

Access to a fully equipped company gym

Birthday Gifts

Christmas party

Annual team building days

Career development opportunities

Job summary

ECU Testing ltd is seeking an Italian-speaking parts sales advisor to join the team near Nottingham and Derby. You will advise customers on car issues, handle calls and live chat, process invoices, and update records.

The role involves working with internal technical staff and taking care of courier labels in a fast-paced environment. Training is provided, with generous benefits and career development opportunities available within a supportive company culture.

Qualifications

• Extensive experience within a call centre.
• Fluent Italian speaking.
• Computer literate and able to multitask.
• Excellent customer service background.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Identify opportunities to upsell products and services.
• Handle Live chat online enquiries.
• Provide accurate information over the phone and in person.
• Update customer records and internal database.
• Create invoices, proformas and credit notes.
• Create outbound and inbound courier labels.
• Communicate effectively with internal technical departments.
• Act as a go-between for customers and internal staff.

Skills

Italian fluency

Call centre experience

Computer literacy

Customer service

Multitasking

Work under pressure

Job description

Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.

You will be required to perform the following tasks:

• To ensure the efficient handling of inbound and outbound calls in a timely manner.
• To Identify opportunities to upsell products and services for successful sales opportunities
• Handle Live chat online enquiries
• To ensure accurate information is provided over the phone and in person where necessary.
• To update customer records and internal Database as and when required
• To create invoices, proformas and credit notes
• To create outbound and inbound courier labels
• Communicate effectively with internal technical departments.
• Be an effective go-between for customers and internal technical staff

The successful Call Handler will:

• Have extensive experience within a call centre
• Be fluent Italian speaking
• Be computer literate
• Be able to work calmly under pressure
• Be comfortable working in a fast-paced environment and be capable of multitasking
• Must have excellent customer service background

In return, the successful candidates will receive:

• Full on the job training, constantly, throughout you career here at ECU Testing ltd.
• 32 days holiday per year, inclusive of bank holidays.
• Free work uniform and PPE.
• Free takeaway meal every Friday, named FAT FRIDAY by all the staff. Access to a fully equipped company gym.
• Birthday Gifts.
• Christmas party, fully paid for by the Managing director.
• Annual team building days.
• Excellent in-house career development opportunities.