Customer Service Advisor (Automotive Industry)

Ernest Gordon Recruitment; Ilkeston; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonus

Training

Progression

Benefits

Job summary

Ernest Gordon Recruitment is seeking a Customer Service Advisor in the automotive industry for a well-established business in Ilkeston. The role is highly autonomous, customer-facing, with a salary of £30,000–£35,000 plus a £3,500 bonus and comprehensive training.

You'll guide customers through repair and rebuild processes, coordinate with technicians, and identify upsell opportunities. The role offers training, progression routes into sales, operations and technician positions, and a

Qualifications

• Service Advisor or similar position
• Interest in the Automotive industry

Responsibilities

• Guide customers through the repair and rebuild process
• Coordinate with technicians and internal teams
• Provide technical advice
• Identify opportunities to upsell products and services
• Monday – Friday, 08:00am – 17:00pm

Skills

Customer service

Automotive industry

Job description

Customer Service Advisor (Automotive Industry)

£30,000 – £35,000 + £3.5k Bonus + Training + Progression + Benefits

Ilkeston

Are you a Customer Service Advisor or similar with an interest or a background in the automotive industry, looking to take on a highly autonomous, forward-facing role within a well-established business, offering the opportunity to increase your earnings through monthly bonuses?

Are you looking to join a rapidly growing company offering impressive internal training from industry experts alongside a clear routes for progression into various areas of the business, includng sales, operations and technician positions?

In this role, you will be seen as the main point of contact, guiding customers and clients alike through the repair and rebuild process. You will coordinate with technicians and internal teams to provide technical advice with full training given, to resolve issues where applicable, identifying opportunities to upsell products and services.

Founded over 20 years ago, an operation that originally started from one man’s kitchen table, has now skyrocketed into an organisation of nearly 100 employees. Keen to progress their employees, proven by all current management starting out in the warehouse and working their way up, they aim to continue dominating their niche sector of the automotive industry for years to come.

This role would suit a Customer Service Advisor or similar with an interest or a background in the automotive industry, looking to join an industry leading business where you can progress your career.

The Role:

• Guiding customers and clients through the repair and rebuild process
• Coordinate with technicians and internal teams
• Provide technical advice
• Identify opportunities to upsell products and services
• Monday – Friday, 08:00am – 17:00pm

The Person:

• Service Advisor or similar
• An interest in the Automotive industry

Reference: BBBH27228

Service, Advisor, Customer, Technician, Test, Repair, ECU, Electronics, Control Units, Automotive, Engineering, Sales, Ilkeston, Heanor, Derby, Nottingham, England

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.