Customer & Sales Advisor: Design-Led Growth

Cummins Mellor; Burnley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

Office-based role

33 days holiday

Training & development

Inclusive working environment

Team events

Career progression

Job summary

Cummins Mellor in Burnley is seeking a proactive Customer & Sales Advisor to join the Customer Excellence Team. You’ll be the key contact for customers, handling enquiries, processing orders and coordinating with logistics and sales to ensure smooth delivery.

The role focuses on building relationships, deep product knowledge and a service-led approach within a design-led manufacturing environment. Aiming for ongoing development and a supportive team culture.

Qualifications

• Previous experience within a customer service, sales or account management environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and a highly organised approach.
• Confidence using CRM systems, order management systems and general IT applications.
• Ability to manage multiple priorities in a busy environment.
• Proactive, positive and adaptable.
• Genuine team-player mentality across departments.
• Willingness to develop knowledge of a specialist product range.

Responsibilities

• Act as the friendly first point of contact for customers via telephone, email and digital channels.
• Build strong customer relationships and provide knowledgeable advice across the product range.
• Process sales and sample orders accurately and efficiently.
• Coordinate with logistics, warehousing, supply chain and sales teams to track orders.
• Resolve customer queries promptly and professionally with a solution-focused approach.
• Ensure a consistently high level of service throughout the customer journey.
• Develop product knowledge to confidently advise customers and support sales opportunities.
• Identify opportunities to improve processes and contribute to growth of the customer service function.

Skills

Customer service

Sales support

CRM systems

Order management

Communication skills

Team player

Tools

CRM software

Order management systems

Job description

Cummins Mellor in Burnley is seeking a proactive Customer & Sales Advisor to join the Customer Excellence Team. You’ll be the key contact for customers, handling enquiries, processing orders and coordinating with logistics and sales to ensure smooth delivery.

The role focuses on building relationships, deep product knowledge and a service-led approach within a design-led manufacturing environment. Aiming for ongoing development and a supportive team culture.