Customer & Sales Advisor — Flexible Hours + Quarterly Bonus

Panaz; Burnley; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Salary £27k

Quarterly bonus

Flexible hours

33 days holiday

Inclusive culture

Training & development

Sick pay after 1 year

Job summary

Panaz in Burnley is seeking a Customer & Sales Advisor to deliver outstanding service across email, phone and digital channels. You’ll be the first point of contact for clients, providing product knowledge and processing orders with accuracy.

Join a design-led textile innovator with a supportive team culture. The role is on-site at our Burnley HQ, offering 37.5 hours per week, a £27,000 salary and a quarterly bonus based on performance to drive growth and customer satisfaction.

Qualifications

• Experience in customer service and sales.
• Strong communication skills and customer focus.
• Familiarity with CRM systems and order management tools.
• Organised and adaptable with good IT skills.

Responsibilities

• Be the friendly, professional voice for customers across channels.
• Provide expert product advice to help customers make informed decisions.
• Accurately process sales and sample orders with logistics coordination.
• Resolve customer queries with empathy and efficiency.
• Collaborate with warehousing, supply chain and sales to track orders.
• Share insights to support sales growth through service excellence.

Skills

Customer service

Sales

CRM systems

Order management

Communication

Tools

CRM software

Order management tools

IT applications

Job description

Panaz in Burnley is seeking a Customer & Sales Advisor to deliver outstanding service across email, phone and digital channels. You’ll be the first point of contact for clients, providing product knowledge and processing orders with accuracy.

Join a design-led textile innovator with a supportive team culture. The role is on-site at our Burnley HQ, offering 37.5 hours per week, a £27,000 salary and a quarterly bonus based on performance to drive growth and customer satisfaction.