Service Operations Leader: Own Growth & Performance

Cummins Mellor; Blackburn; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Bonus

Pension

In Office role

Flexible hours

Job summary

Cummins Mellor is seeking a high-energy Service Operations Manager for our Blackburn-based in-office role. You will own the service and aftersales function, drive revenue growth, and develop the team while strengthening customer relationships.

You will identify opportunities, implement improvements, and oversee utilization, processes, and profitability across the operation. If you are commercially minded and able to lead from the front, this is your chance to shape a growing function.

Qualifications

• Demonstrated ability to own and improve service operations.
• Proven track record of growing service revenue.
• Experience leading teams and improving performance.

Responsibilities

• Own the full Service operation, including service team and mobile engineering.
• Drive growth, revenue, and profitability while improving customer retention.
• Develop contracts and strengthen relationships with existing accounts.
• Improve utilisation, first-time fix rates, processes, and systems across the operation.

Skills

Ownership

Growth mindset

Leadership

Commercial awareness

Data driven

Customer relationships

Job description

Cummins Mellor is seeking a high-energy Service Operations Manager for our Blackburn-based in-office role. You will own the service and aftersales function, drive revenue growth, and develop the team while strengthening customer relationships.

You will identify opportunities, implement improvements, and oversee utilization, processes, and profitability across the operation. If you are commercially minded and able to lead from the front, this is your chance to shape a growing function.