Customer Sales Advisor – Abandoned Basket Team

Ant Marketing; South Yorkshire; On-site; GBP 14,445 - 20,573; Full time

Benefits offered by this job

Hybrid working

Full training

Permanent, full-time

Job summary

Ant Marketing in the United Kingdom is seeking a Customer Sales Advisor to contact customers who started online purchases but did not finish, helping them complete the order and addressing questions over the phone.

You’ll deliver excellent service while meeting sales targets, using a CRM to update records and collaborating with a friendly team in a hybrid, office-based role with training and career progression opportunities.

Qualifications

• Minimum 12 months sales experience is essential.
• Strong communication and listening skills.
• Confident speaking with customers over the phone.
• Ability to navigate multiple systems and stay organized.

Responsibilities

• Contact customers who abandoned their online baskets.
• Understand why they didn’t complete their purchase.
• Answer customer questions and overcome concerns.
• Guide customers through the purchase process over the phone.
• Deliver excellent customer service while achieving sales targets.
• Update customer information in the CRM accurately.

Skills

Sales experience

Outbound telesales

Excellent communication

Telephone conversations

Tools

CRM system

Job description

£12.71 per hour | 37.5–40 Hours Per Week | Office Based (Hybrid Opportunity) | Start Date: Tuesday, 1 September 2026

Are you confident speaking with customers and enjoy helping people complete their purchases? Do you have excellent communication skills and a positive, customer-focused approach? If so, we'd love to hear from you!

We are looking for a Customer Sales Advisor to join our growing team. In this role, you will contact customers who have started an online purchase but have not completed it, helping them through the process, answering any questions they may have, and encouraging them to complete their purchase over the phone.

What You'll Be Doing

• Contacting customers who have abandoned their online basket.
• Understanding why they did not complete their purchase.
• Answering customer questions and overcoming any concerns.
• Guiding customers through the purchase process over the phone.
• Delivering excellent customer service while achieving sales targets.
• Accurately updating customer information using our CRM system.

What we're looking for

• A minimum of 12 months' sales experience is essential.
• Previous outbound telesales, retention, or customer sales experience is highly desirable.
• Excellent communication and listening skills.
• Confident speaking with customers over the telephone.
• A positive, enthusiastic and motivated attitude.
• Good computer skills and the ability to navigate multiple systems.
• A reliable team player with a strong work ethic.

Hours of work

The successful applicant must be fully flexible to work across the following hours:

• Monday–Friday: 8:00am – 8:00pm
• Saturday: 9:00am – 5:30pm
• Sunday: 10:00am – 4:00pm

Working arrangements

• Rate of Pay: £12.71 per hour
• Start Date: Tuesday, 1 September 2026
• Initially, all Monday to Friday shifts will be office-based, including shifts finishing at 8:00pm.
• Weekend working arrangements are currently being finalised but are expected to be home-based.
• Once you have successfully completed your training and consistently demonstrated strong performance, you will have the opportunity to move to a hybrid working arrangement.

Why join us

• Competitive hourly rate of £12.71
• Opportunity to progress to hybrid working
• Full training and ongoing support
• Friendly and supportive team environment
• Modern office with excellent transport links
• Permanent, full-time opportunity