Customer Sales Advisor – Abandoned Basket Team

Ant Marketing; Sheffield; On-site; GBP 24,780 - 26,437; Full time

Benefits offered by this job

Hybrid working

Full training

Permanent, full-time

Modern office

Job summary

Ant Marketing is seeking a Customer Sales Advisor to join the Abandoned Basket Team. You will contact customers who started online purchases but did not finish, guiding them over the phone to complete the sale.

Based in Sheffield, the role is office-based with a hybrid option. The pay is £12.71 per hour for 37.5–40 hours per week, with start date immediately after training and opportunities to move to hybrid working.

Qualifications

• A minimum of 12 months' sales experience is essential.
• Previous outbound telesales, retention, or customer sales experience is highly desirable.
• Excellent communication and listening skills.
• Confident speaking with customers over the telephone.
• A positive, enthusiastic and motivated attitude.
• Good computer skills and the ability to navigate multiple systems.
• A reliable team player with a strong work ethic.

Responsibilities

• Contacting customers who have abandoned their online basket.
• Understanding why they did not complete their purchase.
• Answering customer questions and overcoming any concerns.
• Guiding customers through the purchase process over the phone.
• Delivering excellent customer service while achieving sales targets.
• Accurately updating customer information using our CRM system.

Skills

Excellent communication

Listening skills

Confident telephone manner

Team player

Job description

Customer Sales Advisor – Abandoned Basket Team

• Sheffied, South Yorkshire

Customer Sales Advisor – Abandoned Basket Team

£12.71 per hour | 37.5-40 Hours Per Week | Office Based (Hybrid Opportunity) | Start Date: Tuesday, 1 September 2026

Are you confident speaking with customers and enjoy helping people complete their purchases? Do you have excellent communication skills and a positive, customer-focused approach? If so, we'd love to hear from you!

We are looking for aCustomer Sales Advisorto join our growing team. In this role, you will contact customers who have started an online purchase but have not completed it, helping them through the process, answering any questions they may have, and encouraging them to complete their purchase over the phone.

What you'll be doing

• Contacting customers who have abandoned their online basket.
• Understanding why they did not complete their purchase.
• Answering customer questions and overcoming any concerns.
• Guiding customers through the purchase process over the phone.
• Delivering excellent customer service while achieving sales targets.
• Accurately updating customer information using our CRM system.

What we're looking for

• A minimum of 12 months' sales experience is essential.
• Previous outbound telesales, retention, or customer sales experience is highly desirable.
• Excellent communication and listening skills.
• Confident speaking with customers over the telephone.
• A positive, enthusiastic and motivated attitude.
• Good computer skills and the ability to navigate multiple systems.
• A reliable team player with a strong work ethic.

Hours of work

The successful applicant must be fully flexible to work across the following hours:

• Monday-Friday:8:00am-8:00pm
• Saturday:9:00am-5:30pm
• Sunday:10:00am-4:00pm

37.5-40 hours per week

Working arrangements

• Rate of Pay:£12.71 per hour
• Start Date:Tuesday, 1 September 2026
• Initially, allMonday to Friday shifts will be office-based, including shifts finishing at8:00pm.
• Weekend working arrangements are currently being finalised but are expected tohome-based.
• Once you have successfully completed your training and consistently demonstrated strong performance, you will have the opportunity to move to ahybrid working arrangement.

Why join us?

• Competitive hourly rate of£12.71
• Opportunity to progress to hybrid working
• Full training and ongoing support
• Friendly and supportive team environment
• Modern office with excellent transport links
• Permanent, full-time opportunity

If you haveat least 12 months' sales experience, enjoy speaking with customers, and are motivated by helping people complete their purchases, we'd love to hear from you.