Customer & Sales Advisor

Panaz; Burnley; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Salary £27k

Quarterly bonus

Flexible hours

33 days holiday

Inclusive culture

Training & development

Sick pay after 1 year

Job summary

Panaz in Burnley is seeking a Customer & Sales Advisor to deliver outstanding service across email, phone and digital channels. You’ll be the first point of contact for clients, providing product knowledge and processing orders with accuracy.

Join a design-led textile innovator with a supportive team culture. The role is on-site at our Burnley HQ, offering 37.5 hours per week, a £27,000 salary and a quarterly bonus based on performance to drive growth and customer satisfaction.

Qualifications

• Experience in customer service and sales.
• Strong communication skills and customer focus.
• Familiarity with CRM systems and order management tools.
• Organised and adaptable with good IT skills.

Responsibilities

• Be the friendly, professional voice for customers across channels.
• Provide expert product advice to help customers make informed decisions.
• Accurately process sales and sample orders with logistics coordination.
• Resolve customer queries with empathy and efficiency.
• Collaborate with warehousing, supply chain and sales to track orders.
• Share insights to support sales growth through service excellence.

Skills

Customer service

Sales

CRM systems

Order management

Communication

Tools

CRM software

Order management tools

IT applications

Job description

Join Our Team – Customer & Sales Advisor at Panaz

Deliver Exceptional Service in a Dynamic, Design-Led Environment

Are you passionate about creating outstanding customer experiences? Panaz, a global leader in textile innovation based in Burnley, is looking for a proactive and detail-driven individual to join our Customer Excellence Team. As a Customer & Sales Advisor, you’ll be the first point of contact for our clients, supporting them across email, phone, and digital platforms.

Why Panaz? – Culture, Benefits & Growth

We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:

• Competitive salary – £27,000 per year
• Quarterly bonus – Between £450 and £2,000, based on team performance
• Flexible working hours – 37.5 hours per week with adaptable start/finish times
• 33 days holiday – Including bank holidays and paid Christmas closure
• Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
• Training & development – Ongoing support for career progression
• Company sick pay – After 1 year of service

Please note: Due to the collaborative and product-specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).

Your Role

• Be the friendly, professional voice for customers across multiple channels.
• Provide expert advice on our product range to help customers make informed decisions.
• Accurately process sales and sample orders, working closely with logistics to ensure timely delivery.
• Resolve customer queries and issues with empathy and efficiency.
• Collaborate with internal teams (warehousing, supply chain, sales) to track and manage orders.
• Share insights and support sales growth through excellent service and product knowledge.

What You’ll Bring – Skills & Experience

• Previous experience in customer service and sales, ideally in a product or manufacturing setting.
• Strong communication skills – clear, professional, and customer-focused.
• Comfortable with CRM systems, order management tools, and general IT applications.
• Organised, adaptable, and able to manage shifting priorities.
• A collaborative mindset – ready to work cross-functionally and solve problems.

Who You Are – Personal Qualities for Success

• Customer-first and solution-oriented.
• Curious about interiors and fabrics – willing to learn our product range in detail.
• Quick to pick up new systems and keen to improve processes.
• Resilient, positive, and professional under pressure.
• A true team player with high standards and attention to detail.
• Able to represent the Panaz brand with pride and precision.

We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.