Customer & Sales Advisor Customer Service · Panaz HQ - Burnley

Panaz Limited; Burnley; Vor Ort; GBP 27.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Quarterly bonus

Flexible working hours

33 days holiday

Training & development

Company sick pay after 1 year

Zusammenfassung

Panaz Limited, based in Burnley, is seeking a proactive Customer & Sales Advisor to deliver exceptional service across email, phone and digital channels. The role is onsite at our Burnley HQ and includes a competitive salary with a quarterly bonus, 37.5 hours per week and 33 days holiday.

You will advise customers on our product range, process sales and sample orders, and collaborate with warehousing, supply chain and sales to ensure timely delivery.

Qualifikationen

• Experience in customer service and sales.
• Strong communication skills with a customer-focused approach.
• Comfortable with CRM systems, order management tools, and general IT applications.
• Organised and adaptable, able to manage shifting priorities.
• Collaborative mindset, able to work cross-functionally.

Aufgaben

• Be the friendly, professional voice for customers across multiple channels.
• Provide expert advice on our product range to help customers make informed decisions.
• Accurately process sales and sample orders, coordinating with logistics for timely delivery.
• Resolve customer queries and issues with empathy and efficiency.
• Collaborate with warehousing, supply chain and sales to track and manage orders.
• Share insights to support sales growth through excellent service and product knowledge.

Kenntnisse

Customer service

Sales

Communication

Teamwork

Adaptability

Tools

CRM software

Order management

Jobbeschreibung

Join Our Team – Customer & Sales Advisor at Panaz

Deliver Exceptional Service in a Dynamic, Design-Led Environment

Are you passionate about creating outstanding customer experiences? Panaz, a global leader in textile innovation based in Burnley, is looking for a proactive and detail-driven individual to join our Customer Excellence Team. As a Customer & Sales Advisor, you’ll be the first point of contact for our clients, supporting them across email, phone, and digital platforms.

Why Panaz? – Culture, Benefits & Growth

We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:

• Competitive salary – £27,000 per year
• Quarterly bonus – Between £450 and £2,000, based on team performance
• Flexible working hours – 37.5 hours per week with adaptable start/finish times
• 33 days holiday – Including bank holidays and paid Christmas closure
• Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
• Training & development – Ongoing support for career progression
• Company sick pay – After 1 year of service

Please note: Due to the collaborative and product-specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).

Your Role

• Be the friendly, professional voice for customers across multiple channels.
• Provide expert advice on our product range to help customers make informed decisions.
• Accurately process sales and sample orders, working closely with logistics to ensure timely delivery.
• Resolve customer queries and issues with empathy and efficiency.
• Collaborate with internal teams (warehousing, supply chain, sales) to track and manage orders.
• Share insights and support sales growth through excellent service and product knowledge.

What You’ll Bring – Skills & Experience

• Previous experience in customer service and sales, ideally in a product or manufacturing setting.
• Strong communication skills – clear, professional, and customer-focused.
• Comfortable with CRM systems, order management tools, and general IT applications.
• Organised, adaptable, and able to manage shifting priorities.
• A collaborative mindset – ready to work cross-functionally and solve problems.

Who You Are – Personal Qualities for Success

• Customer-first and solution-oriented.
• Curious about interiors and fabrics – willing to learn our product range in detail.
• Quick to pick up new systems and keen to improve processes.
• Resilient, positive, and professional under pressure.
• A true team player with high standards and attention to detail.
• Able to represent the Panaz brand with pride and precision.