Customer Service Advisor

Camira; Lower Hopton; On-site; GBP 21,000 - 32,000; Full time

Job summary

Camira is seeking a proactive Customer Service / Order Management professional to support order entry, enquiry handling and discrepancy resolution. You will act as the customer’s advocate, ensuring timely responses and accurate lead times while maintaining high service standards.

In this role you will build strong relationships with customers and internal teams, manage open orders daily, and contribute to continuous service improvements within a fast-paced textile business in the UK.

Qualifications

• Experience in customer service or order management.
• Ability to manage multiple orders and deadlines.
• Good communication and problem-solving skills.
• Familiarity with data protection and quality standards.

Responsibilities

• Handle incoming communications and support accurate order entry.
• Conduct rigorous daily open order management for key accounts.
• Identify drivers of customer satisfaction and drive continuous improvements.
• Collaborate with internal teams to meet customer needs and ensure a smooth process.
• Advocate for the customer across Camira to deliver world-class service.

Skills

Customer service

Order management

Discrepancy handling

Communication

Team collaboration

Job description

Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.

Purpose of the role

To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customer’s advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time.

The day to day

• To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements
• Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease
• Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry
• Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised
• Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction
• Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive ‘can do’ culture
• Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach
• Be the customer’s advocate within the Camira business, facilitating best in class service via all internal departments on our customer’s behalf

Other considerations

• Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload
• A natural troubleshooter, collaborative in solving issues for your customer
• Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction
• Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfaction.

Our success lies in our customer’s success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations.

Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements.

We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future.

At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know.