Customer Sales Advisor

Ecu Testing Ltd; Ambergate; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

On-the-job training

Holiday entitlement 32 days

Sales bonus

Uniform provided

Friday takeaway

Company gym

Birthday gifts

Team-building events

Career progression

Job summary

Ecu Testing Ltd is seeking an experienced automotive professional to join as a Customer Sales Advisor. Based between Nottingham and Derby, you’ll help customers choose the right parts and services, consulting on vehicle systems and fault symptoms with a customer-focused approach.

You’ll handle calls, live chat and inquiries, while building quotes and orders. Training is provided, and a clear path for progression is available within the company.

Qualifications

• Experience in automotive parts sales, service desk, or workshop background preferred.
• Strong understanding of vehicle components, systems and fault symptoms.
• Ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.

Responsibilities

• Handle inbound and outbound calls with customers and trade partners.
• Advise customers on suitable parts, services and solutions.
• Identify opportunities to upsell products and services.
• Manage live chat and online enquiries.
• Create invoices, proformas, credit notes and courier labels.
• Maintain accurate customer and order records.
• Act as the link between customers and internal technical teams to resolve issues quickly.

Skills

Automotive industry experience

Vehicle systems knowledge

Technical communication

Customer service experience

Job description

Do you have a solid background in the automotive industry and enjoy helping others with technical advice?We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.

About us

We’re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.

What we’re looking for

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• A strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.

What you’ll be doing

• Handling inbound and outbound calls with customers and trade partners.
• Advising customers on suitable parts, services, and solutions.
• Identifying opportunities to upsell products and services.
• Managing live chat and online enquiries.
• Creating invoices, proformas, credit notes, and courier labels.
• Maintaining accurate customer and order records.
• Acting as the link between customers and our internal technical teams to resolve issues quickly.

What we offer

• Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd.
• 32 days holiday per year (including bank holidays).
• Monthly sales bonus.
• Free work uniform and PPE.
• Free takeaway meal every Friday (“Fat Friday”).
• Access to a fully equipped company gym.
• Birthday gifts, Christmas party (paid for by the MD), and annual team-building days.
• Excellent in-house career progression opportunities.

If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we’d love to hear from you.