Retention Specialist – Customer Care & Churn Reduction

Brookson Group - (A People2.0 Company); Warrington; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

5% company pension contribution after 3 months

23 days’ annual leave plus bank holidays

Discounted gym membership

Free financial advice

Job summary

A leading contractor services provider is seeking a Retentions Advisor to retain customers expressing dissatisfaction. Responsibilities include investigating grievances, understanding customer needs, and maintaining service knowledge. Ideal candidates will have minimum 12 months of retention experience, strong communication skills, and be highly organized. The position is full-time with a salary up to £26,000 and various benefits including pension contributions and annual leave.

Qualifications

• Previous retention experience (12 months minimum).
• Experience of working towards deadlines and KPIs.
• Previous experience in either an accountancy or finance sector.

Responsibilities

• Investigate and resolve customer grievances to retain business.
• Understand customer needs and act swiftly to retain them.
• Maintain in-depth knowledge of services to offer expert advice.

Skills

Strong communication and listening skills

Effective complaint management

Highly organized

Experience of high-volume calls

Ability to manage time effectively

Job description

A leading contractor services provider is seeking a Retentions Advisor to retain customers expressing dissatisfaction. Responsibilities include investigating grievances, understanding customer needs, and maintaining service knowledge. Ideal candidates will have minimum 12 months of retention experience, strong communication skills, and be highly organized. The position is full-time with a salary up to £26,000 and various benefits including pension contributions and annual leave.