Customer Retention Specialist — Hybrid (40h)

HomeServe UK; Walsall; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

22 days holiday

ORB discounts

Free onsite parking

Cycle to Work

Job summary

HomeServe is hiring a Customer Service Representative for our Walsall contact centre. You will support customers who are considering cancelling policies, answer questions about our products, and, where appropriate, offer additional solutions that meet their needs.

Full-time, 40 hours per week with rotating shifts. After probation, hybrid working options apply, with some home-working for late shifts and weekends where possible.

Qualifications

• Experience in customer service is essential.
• Able to stay calm in challenging interactions and follow processes.

Responsibilities

• Assist customers who are considering cancelling policies and explore options.
• Answer queries about policies and products at the point of cancellation.
• Where appropriate, offer additional products that meet customers’ needs.

Skills

Customer service

Active listening

Detail-oriented

Tech literacy

Team player

Job description

HomeServe is hiring a Customer Service Representative for our Walsall contact centre. You will support customers who are considering cancelling policies, answer questions about our products, and, where appropriate, offer additional solutions that meet their needs.

Full-time, 40 hours per week with rotating shifts. After probation, hybrid working options apply, with some home-working for late shifts and weekends where possible.