Customer Retention Manager

Lloyd Recruitment; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Retention Manager for a 12-month fixed-term contract in Greater London. This role involves leading a team dedicated to enhancing customer loyalty as clients reach the end of their finance agreements. The ideal candidate will have strong leadership skills and experience in the automotive or financial services sectors.

Benefits

Supportive and friendly team

Opportunities for leadership growth

Potential for longer-term or permanent position

Referral bonus up to £500

Qualifications

• Proven experience managing teams, ideally with experience leading team leaders.
• Strong leadership, coaching and people development skills.
• Background in automotive or financial services is a plus.

Responsibilities

• Lead, coach and support the team.
• Guide the team through inbound and outbound activity focused on customer loyalty.
• Identify and implement ways to improve customer satisfaction.

Skills

Leadership

Coaching

Customer-centric approach

Job description

Customer Retention Manager | 12 Month Fixed Term Contract

Are you an experienced manager with a passion for customer service and developing high-performing teams?

We're looking for a Customer Retention Manager to lead a growing team of 7, including two team leaders, within our client’s Sales department. This team is dedicated to keeping customers engaged and loyal as they reach the end of their finance agreements.

The team's focus is now shifting to include outbound activity alongside inbound, with plans to increasingly support customer retention efforts from the dealer side.

Experience in the Financial Services or Automotive sector would be a real advantage, but strong leadership skills are key.

What You’ll Be Doing:

• Lead, coach and support the team.
• Guide the team through a mix of inbound and outbound activity focused on customer loyalty and retention.
• Support teams in providing tailored solutions to customers reaching the end of their finance agreements.
• Identify and implement ways to improve customer satisfaction and retention.
• Work collaboratively with internal departments and dealerships to ensure a smooth customer experience.

What We’re Looking For:

• Proven experience managing teams, ideally with experience leading team leaders or supervisors.
• Strong leadership, coaching and people development skills.
• Background in automotive or financial services is a plus.
• Comfortable working in a dynamic environment with both inbound and outbound operations.
• A proactive, customer-centric approach.

Why Join Us?

• Be part of a supportive, friendly and growing team.
• Play a key role in shaping how they build lasting relationships with their customers.
• Grow your leadership experience in a fast-paced and rewarding environment.
• This is a fixed-term role initially, but there may be future opportunities for a longer term or permanent position.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer