Client Retention Manager

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company seeks a Client Retention Manager to enhance client relationships and retention strategies in the Physical Security sector. The role focuses on building trust, driving loyalty, and collaborating with various teams to ensure high customer satisfaction. The ideal candidate will have a strong background in client retention and excellent communication skills, along with proficiency in CRM systems. The company offers a range of benefits and is committed to employee development.

Benefits

Virtual GP service

Financial wellbeing assistance

Flexible lifestyle benefits platform

High street discounts

Recognition through Mitie Stars

Qualifications

• Proven background in client retention, sales, or business development.
• Experience managing workstreams worth up to 5 million GBP.

Responsibilities

• Strengthening client relationships and supporting management.
• Driving client retention strategies and promoting loyalty.
• Collaborating with internal teams to ensure top-tier service.

Skills

Communication

Presentation

Self-motivation

Tools

CRM systems

MS Office

Salesforce

Job description

Social network you want to login/join with:

The Client Retention Manager will be responsible for supporting and driving the company's client retention strategies within the Physical Security sector across the UK. By developing and maintaining strong, long-term relationships with existing clients, the role aims to ensure high customer satisfaction, promote repeat business, and maximise client lifetime value across key industries, including but not limited to Corporate Accounts, Tech, Media & Telecoms, Manufacturing, Education, Retail, Maritime and Aviation, Logistics and Distribution, and Critical National Infrastructure.

What are the main responsibilities?

You will work to strengthen client relationships by actively supporting the management of key existing client relationships, building long-term trust, and ensuring ongoing satisfaction. You will also assist in driving client retention strategies that prioritize client loyalty and engagement, helping to drive repeat business and referrals, as well as identifying new opportunities within existing accounts. Your responsibilities will include:

• Collaborating with Operations Teams by working closely with internal teams to ensure clients receive top-tier service, high-quality solutions, and timely support.
• Supporting contract renewals by assisting in the renewal process, ensuring smooth negotiations, and maintaining strong relationships to secure mutually beneficial terms.
• Partnering with the Business Development, Commercial, and other departments to align retention strategies with broader company goals and ensure seamless execution.
• Promoting the company's value proposition by supporting the dissemination of the company's expertise and success stories to strengthen client relationships.
• Contributing to strategic planning by offering input to the business planning process, identifying client-focused strategies, and exploring new opportunities for growth.

What do you need to be successful?

You should have a proven background in client retention, sales, or business development within the Physical Security sector, with a focus on long-term relationship management. Experience working on workstreams of varied levels and worth up to 5 million GBP is required. Additionally, you will need to possess:

• Strong communication and presentation skills, with the ability to influence clients and build lasting relationships.
• Self-motivation with the ability to drive retention efforts and meet targets.
• Proficiency in CRM systems and IT tools such as MS Office and Salesforce.
• Demonstrated integrity, professionalism, and ethical behavior in all client interactions.

Our market-leading offerings include benefits tailored to your lifestyle, such as:

• A virtual GP service for you and your household, providing expert advice via video or phone.
• Financial wellbeing assistance through our Salary Finance scheme, allowing early access to earned pay and offering competitive loans.
• Access to our flexible lifestyle benefits platform, Choices, where you can purchase extra holidays, critical illness insurance, dental treatments, and technology products.
• High street discounts via the MiDeals platform, a cycle-to-work scheme, life cover up to four times your salary, enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
• Recognition through Mitie Stars, with monthly cash prizes and a top annual prize of £10,000.

We value our employees' experience and the quality of our team, offering diverse training and development opportunities to support your career progression. We are committed to an inclusive and accessible recruitment process. If you have a disability or long-term condition and require reasonable adjustments during recruitment, please contact Chloe Smailes via email.