Dispute Resolution Analyst

flatfair; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading property tech company is seeking a Dispute Resolution Analyst to ensure fair resolution of tenancy charge cases. You will assess evidence, improve workflows, and contribute to best practices, all while supporting a mission-driven environment focused on fairness and efficiency.

Benefits

10% annual bonus

Stock options

25 days holiday

£1,500 annual personal development budget

Monthly wellbeing allowance

Private health insurance

Remote-first with occasional London travel

Qualifications

• Experience in complaints handling or dispute resolution.
• Strong communication skills to explain complex cases.
• Familiarity with tenancy processes is a plus.

Responsibilities

• Review end-of-tenancy charge cases and assess evidence.
• Identify patterns and process gaps to improve workflows.
• Partner with teams to strengthen internal decision-making.

Skills

Critical Thinking

Communication

Attention to Detail

Curiosity

Tech-Savvy

Fairness

Job description

Join to apply for the Dispute Resolution Analyst role at flatfair

Join to apply for the Dispute Resolution Analyst role at flatfair

We’re making renting fairer. Come and help us keep it that way.

At flatfair, we’re on a mission to make renting easier, faster, and fairer—for tenants, landlords, and agents. We’ve helped over 30,000 renters save more than £25 million in upfront costs with our deposit-free model, and we’re just getting started.

Now, we’re hiring a Dispute Resolution Analyst to make sure tenancy charge cases are resolved with fairness, clarity, and efficiency. You will play a vital role in reviewing and improving how cases are handled, helping us reduce unnecessary escalations and save time, money, and stress for all involved.

What you’ll be doing:

• Review end-of-tenancy charge cases before they escalate—assessing evidence, identifying risk, and advising on next steps.
• Help avoid poor outcomes by spotting weak cases early and guiding teams on improvements.
• Identify patterns, recurring issues, and process gaps—feeding that insight back to the business.
• Use your judgement to improve workflows and the customer experience.
• Contribute to case strategy and best practice guidance.
• Partner with support and operations teams to strengthen internal decision-making.
• Help improve tools, templates, and automations—especially where tech can speed up manual tasks.
• Stay informed on industry best practices, tenancy law, and fairness principles.
• Dive into operational work where needed. We’re a startup—everyone gets stuck in.
  
  

What we’re looking for:

• Experience in complaints handling, case review, dispute resolution, or policy-based decision-making (e.g., ombudsman schemes, insurance, tenancy deposit protection).
• Excellent critical thinking and communication skills—you can break down complex cases and explain your reasoning clearly. Strong attention to detail and high standards for quality.
• Curious mindset—you question processes, spot inefficiencies, and propose better ways of working.
• Tech-savvy—you’re comfortable with tools and excited about the role automation and AI can play.
• Ideally, you’ve got some experience in the property sector and are familiar with tenancy deposit or end-of-tenancy processes—but it’s not essential.
• A strong sense of fairness and accountability—you care about doing things right, not just fast.
  
  

Why flatfair?

We’re not just another property tech company. We’re building something that really works - for renters, landlords, and agents. We’re fast-moving, mission-driven, and people-first.

Here’s what you’ll get:

• 10% annual bonus
• Stock options—so you share in the success
• ️ 25 days holiday (plus 1 day extra each year you’re with us)
• £1,500 annual personal development budget
• Monthly wellbeing allowance
• ️ Private health insurance (Vitality)
• Remote-first, with London travel just twice a month (we’ll cover it)
  
  

Ready to make renting fairer, one case at a time?

Apply now - we’d love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Software Development

Referrals increase your chances of interviewing at flatfair by 2x

Get notified about new Fraud Analyst jobs in London, England, United Kingdom.

London, England, United Kingdom 13 hours ago

London, England, United Kingdom 1 day ago

Greater London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

Reigate, England, United Kingdom 6 days ago

Bromley, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 10 hours ago

Isleworth, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 months ago

London, England, United Kingdom 6 hours ago

Integrity Analyst, Trust & Safety - EMEA

London, England, United Kingdom 1 week ago

Forensic / Investigator Audit Analyst - Anti-Bribery / Anti-Corruption

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 5 days ago

Team Manager- Fraudulent or Incorrect Entry Investigations Team

Complex Investigations Lead, Fraud & Financial Crime

London, England, United Kingdom 4 months ago

Bromley, England, United Kingdom 2 days ago

Risk & Finance Data Governance Analyst (AVP)

London, England, United Kingdom 2 weeks ago

Wholesale Credit Risk Data Analyst - AVP

London, England, United Kingdom 1 week ago

Slough, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.