Client Retention Manager - Physical Security

Mitie; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in Facilities Management is seeking a Client Retention Manager to enhance client relationships and drive retention strategies within the Physical Security sector across the UK. The role involves collaboration with various teams to ensure client satisfaction and promote repeat business. Ideal candidates should possess strong communication skills, a background in client retention, and proficiency in CRM tools.

Qualifications

• Proven background in client retention, sales or business development.
• Experience managing workstreams worth up to 5 million GBP.

Responsibilities

• Strengthen client relationships and support management of key accounts.
• Assist in driving client retention strategies and identify new opportunities.

Skills

Communication

Presentation

Self-motivation

Tools

CRM systems

MS Office

Salesforce

Job description

Client Retention Manager - Physical Security

Client Retention Manager - Physical Security

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Direct message the job poster from Mitie

Principal Talent Acquisition Partner at Mitie, UK's leading Facilities Management company

Client Retention Manager - Physical Security

UK Wide - Some Travel Required

The Client Retention Manager will be responsible for supporting and driving the company's client retention strategies within the Physical Security sector across the UK. By developing and maintaining strong, long-term relationships with existing clients, the role aims to ensure high customer satisfaction, promote repeat business, and maximise client lifetime value across key industries, including but not limited to Corporate Accounts, Tech, Media & Telecoms, Manufacturing, Education, Retail, Maritime and Aviation, Logistics and Distribution and Critical National Infrastructure.

What are the main responsibilities?

You will work to strengthen client relationships through actively supporting the management of key existing client relationships, building long-term trust and ensuring ongoing satisfaction. You will also assist in driving client retention strategies that prioritise client loyalty and engagement, helping to drive repeat business and referrals. as well as working to identify new opportunities within existing accounts. You will also:

• Collaborate with Operations Teams by working closely with internal teams to ensure clients receive top-tier service, high-quality solutions, and timely support.
• Support contract renewals by assisting in the renewal process ensuring smooth negotiations and maintaining strong relationships to secure mutually beneficial terms.
• Partner with the Business Development team, Commercial team, and other departments to align retention strategies with broader company goals and ensure seamless execution.
• Promote the Company's Value Proposition through supporting the promotion of the company's expertise and success stories to strengthen client relationships.
• Contribute to Strategic Planning by offering input to the business planning process by identifying client-focused strategies and new opportunities for growth.

What do you need to be successful?

You will need to have a proven background in client retention, sales or business development within the Physical Security sector with a focus on long term relationship management. You'll have experience working on workstreams of a varied level and worth up to 5 million GBP. You will also need to hold:

• Strong communication and presentation skills, with the ability to influence clients and build lasting relationships.
• Be self-motivated with the ability to drive retention efforts and meet targets.
• Be proficient in CRM systems and IT tools such as MS Office and Salesforce
• Demonstrates integrity, professionalism, and ethical behaviour in all client interactions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Facilities Services and Security and Investigations

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