Sales And Retention Manager

EVERLAST GYMS; Grays; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading fitness brand as a Sales and Retention Manager, where you'll focus on driving member sales and retention. You'll lead by example, implement innovative strategies, and support your team to enhance member experience and gym profitability. This full-time role offers extensive training opportunities and a chance to be recognized as a champion within the organization.

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Training and development with funded qualifications

Qualifications

• Strong leadership qualities required.
• Flexibility in working hours and location.

Responsibilities

• Drive new member sales and retention strategies.
• Prepare and deliver monthly sales presentations.
• Assist with operational tasks including Health & Safety.

Skills

Leadership

Communication

Sales

Interpersonal Skills

Education

Level 3 & 5 in Management & Leadership

Job description

This is a full-time position reporting directly to the General Manager. Our Sales and Retention Managers support the team in operating the gym successfully, focusing on driving new member sales, maximizing retention, and overall growth of the live member movement through various strategies inside and outside the gym.

The Benefits

Elevation is part of our core, offering great company benefits, including:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership - Monthly Frasers Group Champion - winners earn double salary for the month
• Recognition as Everlast Gyms monthly champions
• Training and development with funded qualifications, including Level 3 & 5 in management & leadership
• Product training and opportunities to deliver personal and group training sessions
• Represent Everlast Gyms as a fitness ambassador
• Demonstrate our elevated ways of working
• Lead by example in sales processes, supporting and training the team to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow the live member movement
• Manage the activity planners for the gym, ensuring they are thorough and well executed
• Implement strategies to increase lead generation internally and externally
• Monitor dashboards and KPIs, communicating insights to the team
• Drive all revenue streams, including membership sales and product sales, to enhance profitability
• Prepare and deliver monthly sales presentations to management
• Build relationships with local businesses to develop partnerships
• Develop #WeMoveBusinesses membership opportunities
• Lead by example on reception and the gym floor to enhance member experience
• Support national initiatives like #WorkoutWednesday & #WeCommunicate
• Provide honest, constructive feedback to support team development
• Assist the General Manager with operational tasks, including Health & Safety, Facilities, Maintenance, and Recruitment
• Maintain high standards of cleanliness and presentation at all times

To learn more about our brand, please visit our LinkedIn page.

We seek fearless individuals who align with our principles:

• Think without limits — act fast and fearlessly, bringing the team along
• Own your role and results
• Be relevant to our people, partners, and the planet
• Passion for health, fitness, and wellness
• Strong leadership qualities
• Adapt communication styles as needed
• Maintain a positive, solutions-driven mindset
• Exhibit member champion mentality with excellent interpersonal skills
• Be driven, ambitious, and eager to learn and develop
• Be flexible in working hours and location, including weekends and Bank Holidays as required