Customer Resolution Specialist – General Enquiries

Iberdrola; Wirral; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

36 days annual leave

Pension matching up to 10%

Healthcare options

Equity Plans

Technology Vouchers

Electric Vehicle Schemes

Cycle to Work

Public Transport Loans

Job summary

SP Energy Networks in Prenton seeks a Clerical Team Member to handle Customer Resolution, ensuring exceptional service across the customer journey. You will manage General Enquiries from start to finish, coordinate with district teams and partners, and own the customer experience to drive satisfaction.

You will take incoming calls, provide guidance with a professional telephone manner, and use CRM systems daily.

Qualifications

• Experience handling general enquiries from start to finish.
• Ability to work with CRM systems to organise workload.
• Strong customer-focused attitude and professional telephone manner.

Responsibilities

• Manage the complete customer journey for general enquiries from initial contact to resolution.
• Coordinate with relevant teams to ensure efficient completion of work.
• Conduct close-down calls to identify dissatisfaction and address issues.
• Handle incoming calls, provide clear information, and guide customers during busy periods.

Skills

Customer service

Telephone handling

CRM systems

Communication skills

Tools

CRM software

Job description

SP Energy Networks in Prenton seeks a Clerical Team Member to handle Customer Resolution, ensuring exceptional service across the customer journey. You will manage General Enquiries from start to finish, coordinate with district teams and partners, and own the customer experience to drive satisfaction.

You will take incoming calls, provide guidance with a professional telephone manner, and use CRM systems daily.