Customer Success & Renewal Specialist

SquaredUp; Maidenhead; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Private medical care

Generous holiday allowance

Learning and Development

Company pension

Wellness perks

Home set-up environment

Charity and volunteering support

Gathering together

Job summary

SquaredUp is seeking a Customer Success Executive in Maidenhead to support the Customer Success Manager in driving retention and growth across our customer base. You’ll help manage renewal preparation and tracking, and identify upsell opportunities as customers expand their usage of the platform.

You will own onboarding and ongoing check-ins for a subset of customers, follow up after events to maintain engagement, and collaborate with Technical Account Managers.

Qualifications

• Proactive approach and ability to take ownership of tasks
• Strong customer service skills and empathy
• Strong organisation and attention to detail
• Collaboration skills - communicating with multiple teams on behalf of customers
• Good communication skills
• Confident adopting new tools and systems, including Salesforce
• Experience handling admin or process-driven tasks
• Exposure to SaaS applications and/or CRM systems

Responsibilities

• Support CS Manager in driving retention and growth across the customer base
• Manage renewal preparation and tracking, identify upsell opportunities
• Coordinate renewal paperwork and monitor account health
• Issue customer licenses
• Follow up with customers throughout renewals to ensure timely completion
• Proactively reach out to at-risk customers to support retention
• Support Technical Account Managers with customer check-in emails
• Own onboarding and ongoing check-ins for a subset of customers
• Follow up with customers after events to maintain engagement and capture feedback

Skills

Proactive

Customer service

Organization

Attention to detail

Collaboration

Communication

Salesforce

CRM systems

Tools

Salesforce

CRM systems

Job description

SquaredUp is seeking a Customer Success Executive in Maidenhead to support the Customer Success Manager in driving retention and growth across our customer base. You’ll help manage renewal preparation and tracking, and identify upsell opportunities as customers expand their usage of the platform.

You will own onboarding and ongoing check-ins for a subset of customers, follow up after events to maintain engagement, and collaborate with Technical Account Managers.