Strategic Renewal Manager - SaaS Customer Retention

Grey Matter Recruitment; Reading; On-site; GBP 42,000 - 60,000; Full time

Job summary

Grey Matter Recruitment is seeking a Renewal Manager for a global SaaS leader in procurement and spend management. You will own the renewal lifecycle, forecast renewals, engage customers and negotiate terms to protect recurring revenue.

You'll collaborate with Customer Success, Sales and Account Management to reduce churn, ensure timely renewals, and maintain accurate CRM data for forecasting and reporting.

Qualifications

• Experience managing renewals in a SaaS environment.
• Strong contract negotiation and pricing experience.
• Excellent stakeholder management and organisational skills.
• Proficient in CRM data, forecasting and reporting.

Responsibilities

• Own the end-to-end renewal process from forecast to contract completion.
• Collaborate with Customer Success, Sales and Account Management to protect revenue.
• Maintain accurate renewal data in the CRM for reliable forecasting.
• Identify opportunities to strengthen customer relationships and reduce churn.

Skills

Renewals management

SaaS

Contract negotiation

Account management

CRM systems

Tools

CRM software

Job description

Grey Matter Recruitment is seeking a Renewal Manager for a global SaaS leader in procurement and spend management. You will own the renewal lifecycle, forecast renewals, engage customers and negotiate terms to protect recurring revenue.

You'll collaborate with Customer Success, Sales and Account Management to reduce churn, ensure timely renewals, and maintain accurate CRM data for forecasting and reporting.