Renewal Manager at Enterprise Procurement and Spend Management SaaS

Grey Matter Recruitment; Reading; On-site; GBP 42,000 - 60,000; Full time

Job summary

Grey Matter Recruitment is seeking a Renewal Manager for a global SaaS leader in procurement and spend management. You will own the renewal lifecycle, forecast renewals, engage customers and negotiate terms to protect recurring revenue.

You'll collaborate with Customer Success, Sales and Account Management to reduce churn, ensure timely renewals, and maintain accurate CRM data for forecasting and reporting.

Qualifications

• Experience managing renewals in a SaaS environment.
• Strong contract negotiation and pricing experience.
• Excellent stakeholder management and organisational skills.
• Proficient in CRM data, forecasting and reporting.

Responsibilities

• Own the end-to-end renewal process from forecast to contract completion.
• Collaborate with Customer Success, Sales and Account Management to protect revenue.
• Maintain accurate renewal data in the CRM for reliable forecasting.
• Identify opportunities to strengthen customer relationships and reduce churn.

Skills

Renewals management

SaaS

Contract negotiation

Account management

CRM systems

Tools

CRM software

Job description

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation.

The Company

• Cloud based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through a single, integrated SaaS platform.


• Market-leading procurement technology that improves efficiency, financial control and visibility of organisational spend.


• Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology.


• Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value

The Role

• Take ownership of a portfolio of existing customer contracts, ensuring timely renewals while delivering an exceptional customer experience.


• Working closely with Customer Success, Sales and Account Management teams, you'll play a key role in protecting recurring revenue, reducing churn and identifying opportunities to strengthen customer relationships.


• Manage the end-to-end renewal process, from forecasting and customer engagement through to pricing, negotiation and contract completion.


• Build strong relationships with customers, proactively managing renewal timelines and ensuring contracts are renewed ahead of expiry.


• Maintain accurate contract, pricing and renewal data within CRM systems, providing reliable forecasting and reporting.


• Collaborate with internal stakeholders to resolve commercial issues, improve renewal processes and contribute to revenue retention targets.

Desired Skills and Experience

• Previous experience managing customer renewals, account management or customer success within a SaaS or software environment.


• Strong commercial awareness with experience negotiating contracts, pricing and commercial terms.


• Excellent organisational and stakeholder management skills, with the ability to manage multiple renewal cycles simultaneously.


• Analytical, customer-focused and proactive, with experience using CRM systems to manage contract data, forecasting and reporting.