Renewal Manager at Enterprise Procurement and Spend Management SaaS

Grey Matter Recruitment; Slough; On-site; GBP 42,000 - 62,000; Full time

Job summary

Grey Matter Recruitment is seeking a Renewals Manager for a UK-based SaaS leader in procurement and spend management. You will own a portfolio of customer contracts, drive timely renewals and deliver an excellent customer experience.

Working with Customer Success, Sales and Account Management, you will forecast renewals, negotiate terms, and ensure CRM data accuracy to protect recurring revenue and reduce churn. Strong commercial awareness and stakeholder management are essential.

Qualifications

• Experience managing renewals in a SaaS or software environment.
• Strong commercial awareness with contract negotiation experience.
• Excellent organisational and stakeholder management skills.
• Analytical, customer-focused and proactive in data-driven forecasting.

Responsibilities

• Take ownership of a portfolio of existing customer contracts, ensuring timely renewals and a strong customer experience.
• Collaborate with Customer Success, Sales and Account Management to protect recurring revenue and reduce churn.
• Manage end-to-end renewal process from forecasting to pricing and contract completion.
• Build relationships with customers, managing renewal timelines and renewals ahead of expiry.
• Maintain contract, pricing and renewal data in CRM with reliable forecasting and reporting.
• Collaborate with internal stakeholders to resolve commercial issues and improve renewal processes.

Skills

Renewals management

SaaS contracts

Negotiation

CRM proficiency

Stakeholder management

Tools

CRM systems

Job description

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation.

The Company

• Cloud based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through a single, integrated SaaS platform.
• Market-leading procurement technology that improves efficiency, financial control and visibility of organisational spend.
• Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology.
• Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value

The Role

• Take ownership of a portfolio of existing customer contracts, ensuring timely renewals while delivering an exceptional customer experience.
• Working closely with Customer Success, Sales and Account Management teams, you'll play a key role in protecting recurring revenue, reducing churn and identifying opportunities to strengthen customer relationships.
• Manage the end-to-end renewal process, from forecasting and customer engagement through to pricing, negotiation and contract completion.
• Build strong relationships with customers, proactively managing renewal timelines and ensuring contracts are renewed ahead of expiry.
• Maintain accurate contract, pricing and renewal data within CRM systems, providing reliable forecasting and reporting.
• Collaborate with internal stakeholders to resolve commercial issues, improve renewal processes and contribute to revenue retention targets.

Desired Skills and Experience

• Previous experience managing customer renewals, account management or customer success within a SaaS or software environment.
• Strong commercial awareness with experience negotiating contracts, pricing and commercial terms.
• Excellent organisational and stakeholder management skills, with the ability to manage multiple renewal cycles simultaneously.
• Analytical, customer-focused and proactive, with experience using CRM systems to manage contract data, forecasting and reporting.