Customer Relationship Manager (Maternity Cover)

Caring Homes Group; St Albans; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Bonus / commission

Staff training and career development

DBS & Blue Light Card

Job summary

The Orchard Nursing Home in St Albans seeks a Customer Relationship Manager (Maternity Cover) to develop tailored sales and marketing plans with the Home Manager and drive occupancy while promoting Caring Homes as the preferred choice for future residents.

You will join a 63-bed residential, nursing and dementia care home with opportunities for professional development and a supportive team environment.

Qualifications

• Empathy and genuine desire to make a difference.
• Proven experience in business development, sales or similar role.
• Excellent interpersonal and communication skills.
• Ability to work both independently and in a team.
• Proficient in Microsoft Office and CRM software.
• Passion for working with the elderly.

Responsibilities

• Collaborate with the Home Manager to create tailored sales and marketing plans.
• Drive occupancy through events and marketing materials.
• Promote Caring Homes as the preferred choice for future residents.

Skills

Empathy

Interpersonal skills

Communication

Independent worker

Tools

CRM software

Microsoft Office

Job description

The following content displays a map of the jobs location - The Orchard Nursing Home, 129-135 Camp Road St Albans

Customer Relationship Manager (Maternity Cover)

Job Reference caringhomesgroup/TP/98/3593

Contract Type:

Permanent

Location:

The Orchard Nursing Home, 129-135 Camp Road St Albans

Job Category:

Sales and Marketing

Home Name:

The Orchard Nursing Home

Job introduction

Customer Relationship Manager (Maternity Cover) – The Orchard, St Albans - Competitive Salary

• 63 Bedded Residential, Nursing and Dementia Care Home
• Monday to Friday

At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredible team members. Our mission is simple yet profound: to make each home the best possible place to live and work. We believe in fostering a family-like environment where everyone feels valued, respected, and cherished.

Every resident is unique, and so is their care. Join us in delivering personalised support that meets the diverse needs and interests of our residents, always with their comfort and happiness in mind.

Why Join Us?

• Professional Growth:We are committed to your career development and offer continuous training and opportunities for advancement within the social care sector.
• Supportive Environment: Be part of a team that values empathy, dedication, and professionalism.
• Competitive salary and benefits package including bonus / commission.
• Ongoing professional development including training and support to help you excel in your role including apprenticeship opportunities.
• A supportive and inclusive work environment.
• Free DBS & Blue Light Card
• Employee assistance program for personal and professional support.

Responsibilities

As a Customer Relations Manager, you’ll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals. Your sales and marketing expertise will be essential in driving occupancy in our Homes. From planning and executing external events to creating and distributing marketing materials and social media content, you’ll showcase and enhance the benefits of Caring Homes, positioning us as the preferred choice for future residents.

Ideal Candidate

• A heart full of empathy and a genuine desire to make a difference.
• Proven experience in business development, sales, or a similar role, preferably within the healthcare industry but not essential.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and CRM software.
• A passion for working with the elderly and enhancing their quality of life.

Join us in creating a place that truly feels like home for our residents and our team members alike.