Customer Relations Manager

Gold Care Homes; Broxbourne; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Salary up to £38,000 per annum + comms

OTE potential £60,000

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Job summary

Gold Care Homes is seeking a Customer Relationship Manager to build trusting relationships with key stakeholders, ambassadors in the community, prospective residents and their families. You will be the first point of contact for enquirers, guiding them through the journey of finding a care home and welcoming them when they move in.

We value experienced sales professionals who combine empathy and nurturing relationships with strong sales skills to meet occupancy targets and deliver exceptional

Qualifications

• Experience in targeted sales roles.
• Ability to create and nurture relationships with key stakeholders.
• Familiar with sales CRM software such as Salesforce.
• Excellent communication skills.
• Strong presentation ability.
• Target driven and customer centric.
• Empathetic and caring approach.

Responsibilities

• Managing enquiries professionally and in a timely manner.
• Meeting occupancy and revenue targets.
• Advancing enquiries through the sales process and conducting show rounds.
• Exceeding customer expectations and delivering a first-class customer experience.
• Business development and networking.
• Local marketing and organising events at the care home.
• Building awareness and partnerships in the local community.
• Handling move-in and contract paperwork.

Skills

Targeted sales

Relationship building

Salesforce

Communication

Presentation

Goal oriented

Empathy

Tools

Salesforce

Job description

About us:

Gold Care Homes is a well-established independent care home group for the elderly employing around 2500 employees across 34 care homes. We are looking for a Customer Relationship Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families.

You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in.

You will be an experienced sales professional, perhaps already in a role dealing with complex or consultative sales in a targeted environment. Your sales skills are important, but your natural ability to show empathy and nurture relationships will be what makes you stand out from the crowd.

About you

• Proven experience in targeted sales roles.
• Ability to create and nurture relationships and referrals with key stakeholders.
• You will have excellent IT skills and you will be familiar with using a sales CRM software package such as SalesForce.
• Excellent communication skills.
• Presentation skills.
• Target driven and customer centric.
• Empathetic and caring approach.

What you will be doing

• Managing all enquiries professionally and in a timely manner.
• Meeting set occupancy and revenue targets.
• Advancing enquiries through the sales process and conducting show rounds.
• Exceeding customer expectations and delivering a first-class customer experience.
• Business development and networking.
• Local marketing, including organising and managing events at the care home.
• Building awareness of the care home and establishing links and partnerships in the local community.
• Administrative duties, such as move in and contract paperwork.

What you will need:

• A flexible approach to the needs of our customers and an understanding of the issues that older people face.
• A full UK driving licence.
• A positive attitude.
• Ability to meet targets and KPIs and deliver results.

Benefits:

• Salary up to £38,000 per annum + commission, with OTE potential of £60,000
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend