Customer Relationship & Growth Manager — Weekdays, Early Fridays

Motia; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Birthday day off

Free breakfast

No weekends or evenings

Early Friday finish

Dress down office

25 days annual leave

Pension

Life assurance 4x salary

Job summary

Motia is seeking a Customer Relationship Manager based at our Lawnswood office in North Leeds to nurture and expand an existing customer portfolio. You will maximise loyalty and profitability by understanding client needs and aligning them with our fleet products and services.

The role focuses on proactive phone and email engagement, data accuracy in the My Fleet Hub portal, and delivering exceptional customer service while driving cross-sell opportunities.

Qualifications

• Strong customer focus and communication skills.
• Willingness to learn about our fleet products.
• Able to prioritise workload and stay organised.
• Based at Lawnswood, LS16 6QY in Leeds.

Responsibilities

• Maintain client relationships by phone and email.
• Engage with customers showing signs of higher fuel spend.
• Cross-sell fleet products and services.
• Manage data in My Fleet Hub portal.
• Provide excellent customer service.
• Respond to customer emails and correspondence.
• Monthly commission based on KPI achievement.

Skills

Customer focused

Excellent communicator

Willing to learn

Telephone etiquette

Organised

Job description

Motia is seeking a Customer Relationship Manager based at our Lawnswood office in North Leeds to nurture and expand an existing customer portfolio. You will maximise loyalty and profitability by understanding client needs and aligning them with our fleet products and services.

The role focuses on proactive phone and email engagement, data accuracy in the My Fleet Hub portal, and delivering exceptional customer service while driving cross-sell opportunities.