Customer Relationship Manager

Motia; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Birthday day off

Free breakfast

No weekends or evenings

Early Friday finish

Dress down office

25 days annual leave

Pension

Life assurance 4x salary

Job summary

Motia is seeking a Customer Relationship Manager based at our Lawnswood office in North Leeds to nurture and expand an existing customer portfolio. You will maximise loyalty and profitability by understanding client needs and aligning them with our fleet products and services.

The role focuses on proactive phone and email engagement, data accuracy in the My Fleet Hub portal, and delivering exceptional customer service while driving cross-sell opportunities.

Qualifications

• Strong customer focus and communication skills.
• Willingness to learn about our fleet products.
• Able to prioritise workload and stay organised.
• Based at Lawnswood, LS16 6QY in Leeds.

Responsibilities

• Maintain client relationships by phone and email.
• Engage with customers showing signs of higher fuel spend.
• Cross-sell fleet products and services.
• Manage data in My Fleet Hub portal.
• Provide excellent customer service.
• Respond to customer emails and correspondence.
• Monthly commission based on KPI achievement.

Skills

Customer focused

Excellent communicator

Willing to learn

Telephone etiquette

Organised

Job description

At Motia, we're at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We're committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you.

As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. In addition, you will work with our customers to match their needs with our wide range of fleet productsand services that we offer.

Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).

Duties and Responsibilities

• Maintain excellent client relationships with your customer portfolio primarily by phone and email - understanding what is important to your customer and key drivers for usage

• Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution
• Contact customers that have been passed over from New Business and Customer Support teams
• Provide and deliver the best possible customer service.
• Review and respond to customer emails and correspondence.
• Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
• Confirm and update customers' data and information.
• Discuss and cross sell our full range of fleet products and services.
• Monthly commission subject to KPI's being achieved
• Any other duties as may be reasonably required.

Our friendly, consultative, and knowledgeable approach to everything we do sets us apart from our competitors, and we are always looking for enthusiastic people with a passion for speaking to customers to join our business. The ideal person will be able to demonstrate that the following skills:

• Customer focused.
• Enthusiastic and a great communicator.
• Willing to learn about all our products and fleet services.
• Eager to understand more about our customers and their businesses.
• Enjoy talking on the phone with a good telephone manner.
• Organised with the ability to prioritise workload.

• Basic salary - £26,782 per annum
• Monthly commission - OTE £350 per month.
• An additional day annual leave for your birthday
• Free breakfast
• Sociable working hours, no weekends or evenings
• Early Friday finish
• Fun, supportive working environment
• Dress down office
• 25 days annual leave
• Pension
• 4 x salary life assurance

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.